Implementation Manager - US

Inforcer•Cerritos, CA

35d

About The Position

We are seeking a talented and motivated Implementation Manager to join our team. In this role, you will be responsible for managing multiple implementations, hosting client webinars, and delivering group training sessions. If this sounds like you, we’d love to hear from you.

Requirements

3+ years’ experience as an Implementation Manager or similar experience
Strong project management and client communication skills
Demonstrated experience with technical implementations, preferably involving Microsoft or SaaS products
Proactive approach to problem-solving and continuous improvement
Ability to thrive in a fast-paced, collaborative environment
Self-starter with the ability to make an impact quickly and drive self-accountability
Ability to meet deadlines, and maintain high attention to detail

Nice To Haves

Expanding Microsoft knowledge, and completing SC-900.

Responsibilities

Assist with pre-sales activities for larger clients by discussing the implementation journey and addressing any questions they may have about the process.
Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900.
Provide technical training to internal teams to enhance their skills and knowledge.
Host & Co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
Delivering multiple implementation sessions, managing the project and client communications.
Lead & Manage bespoke implementations for larger clients, including project planning and ensuring the client reaches milestones.
Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
Deliver platform training and technical sessions for both virtual and in person, within a group setting.
Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
Ensure client satisfaction throughout the implementation process and upon its completion.
Help drive improvements to onboarding processes and the overall client experience.