Implementation Specialist, Travel - US

Perk•Boston, MA

6d•$91,000 - $91,000•Hybrid

About The Position

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, designed to automate time-consuming manual tasks like travel bookings, expenses, and invoice processing. The company aims to eliminate 'shadow work' that wastes employee time and hinders innovation, empowering employees to focus on impactful work. Perk serves over 12,000 companies globally and is tackling the significant problem of lost productivity. Founded in 2015, Perk has grown to over 1,800 employees across 12 global offices, with headquarters in London and Boston. The company values ownership, delivering a 7-star experience, and teamwork, prioritizing curiosity, purpose, and mindset. Perk's talent team comprises experts from the travel, fintech, and SaaS industries, representing over 70 countries. The company is looking for individuals excited about making a real impact and shaping the future of work experiences.

Requirements

A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term.
Proven track record of successfully managing and delivering complex projects in a fast-paced environment.
Demonstrated ability to work with C-level stakeholders to collect their requirements and or concerns in a clear, concise, and professional manner.
Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly.
A proactive approach to making recommendations to both clients & internal stakeholders.
Willingness to seek out ways to improve & a mindset of continuous improvement.
Excited by challenges and have a personal drive to make a difference.

Responsibilities

Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
Carrying out consultative conversations with customers to collect their requirements.
Answering client requirements with your experience & data-driven best practice recommendations.
Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform.
Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training.
Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations.
Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance.
Analyzing completed implementation work to find ways to improve your own process & that of the team.
Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves.

Benefits

Competitive compensation and equity ownership in Perk
20 vacation days
12 public holidays
Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
401(k) plan with company matching contributions
Partner discounts on pet insurance
Unforgettable Perk events, including our spectacular annual summer party
Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
12-16 weeks’ paid parental leave
16 paid hours per year to spend volunteering for your dearest charitable causes
Up to 20 "Work from Anywhere" days per year