Implementation Engineer - US

Aerocloud•Atlanta, GA

8h•Remote

About The Position

AeroCloud provides software solutions that help airports, airlines, ground handlers, and other companies operating in airports to improve operations and flights and passenger processing. As an Implementation Engineer, you will be responsible for installing, configuring, and commissioning AeroCloud products in airport environments across the US and other territories. You will work side-by-side with Project Managers to deliver projects to scope, budget, and timeline, representing AeroCloud on-site as the technical lead. The role is delivery-focused, encompassing pre-install planning, testing, on-site deployment, customer training, and short-term post go-live hypercare before handing over to the Support team.

Requirements

At least 2 years' experience delivering hardware installations within airport environments.
Familiarity with SaaS deployments in operational environments.
Comfortable delivering multiple product installations in parallel projects and adapting to different airport environments.
A customer-first approach is a must and is equally as important as technical skills.
Strong communication skills.
Stakeholder management ability.
Confidence working in live operational environments under time pressure.
A self-starter approach with the ability to take ownership of installations end to end.
Strong working knowledge of Windows-based machines.
Managing domain equipment using Active Directory and managing Windows Server components.
Experience with Networking, Installation and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, and diagnostics of end-user devices.

Nice To Haves

Experience with common use installations.
Experience of USB and Serial connected devices.
Cloud infrastructure experience with Azure and AWS.
Experience with airport/airline software.

Responsibilities

Managing the successful implementation, including on-site hypercare immediately after go-live, to AeroCloud and our customer’s expectations, escalating and resolving delivery issues as required in close coordination with your Project Manager.
Deliver onsite product training to airport IT employees, covering operations, basic troubleshooting, and maintenance best practices.
Regular and transparent reporting on the progress of implementations and deployments to the project team.
Follow change management processes and adhere to Service Level Agreements (SLAs).
Assisting to update and maintain the knowledge base by creating or updating documentation, guides, and lessons learned after projects.
Assist with the deployment of software updates and patching.
Image and configure OCs, servers, and other hardware equipment during installations.
The duties and responsibilities of the role may vary and change depending on the AeroCloud business needs.