US Implementation & Solutions Manager

Pixaera

7d•$80,000 - $100,000•Remote

About The Position

This is our first Implementation & Solutions hire in the United States. Roughly half your week is spent alongside our Account Executives in live deals — running technical discovery, scoping pilots, owning the integration and security questions that decide whether a deal moves, and proving Pixaera works in the customer’s environment. The other half is owning what happens after signature: taking those same accounts from closed-won to a live, adopted deployment. You are the technical voice the customer trusts before they buy, and the person who makes good on it afterwards. That continuity is deliberate — you scope it, so you deliver it. The role sits within the Customer Success team, carries a pre-sales commission on the business you help win, and offers the progression opportunity to lead and grow the US implementation function.

Requirements

2+ years leading or supporting the onboarding and project delivery of complex SaaS solutions — ideally alongside time spent in sales engineering, solutions consulting or pre-sales.
Comfortable in the deal: you can hold a room of prospect stakeholders, handle a hard technical objection in front of an AE, and you want part of your earnings tied to whether deals close.
Experience selling into or delivering for US high-risk industries — oil & gas, mining, utilities, chemicals, construction, manufacturing, data centers — or for the US EHS / L&D buyer, is a strong advantage.
You possess a structured approach to project management, capable of balancing conflicting stakeholder priorities while maintaining a 'red-flag' mindset to resolve issues before they impact go-live timelines.
You view implementation obstacles as opportunities to improve product delivery. You are comfortable navigating ambiguity and can independently pivot between high-level client strategy and granular technical troubleshooting.
A desire to help a startup scale from seed to IPO, thriving in a fast-paced, high-growth environment.
Experience leading meetings with senior stakeholders (IT, Safety, and HR) and driving project outcomes through clear communication.
Naturally tech-savvy and comfortable learning new technologies, including AI, VR/hardware and LMS integrations.
You must already be authorized to work in the United States. We are not able to sponsor visas for this role.

Nice To Haves

Experience in the Learning & Development or LMS space is highly beneficial, but not essential.

Responsibilities

Work as the technical counterpart to our US Account Executives through the sales cycle — running discovery with IT, Safety and L&D stakeholders, demoing Pixaera against the customer’s own hazards and use cases, and owning the answers on integrations, security review and hardware.
Scope, run and land the pilots that convert. Agree what success looks like with the prospect up front, drive the pilot to that outcome, and build the evidence that gets it signed.
Own the technical content a deal turns on — security questionnaires, integration and deployment plans, RFP responses, and the implementation plan that ships with the proposal.
Take the accounts you helped win from closed-won through to a successful go-live, running multiple client onboardings simultaneously.
Develop and execute rigorous project implementation plans that accelerate Time-to-Value (TTV), proactively identifying and mitigating technical or operational roadblocks.
Serve as a consultative technical partner, guiding client IT, Safety, and Learning stakeholders through complex integrations, security assessments, and hardware deployments to ensure zero-friction adoption.
Develop instructional materials, user guides, and reporting frameworks tailored to the client’s specific deployment needs, and deliver training on site where it matters.
Build strategic, long-lasting relationships with key client leads — from the first technical call as a prospect through to trusted advisor as a customer.
Act as the first line of support during pilots and implementation, applying incredible problem-solving skills to remove any friction that slows down adoption.
Work closely with the Product and Content teams to translate US client requirements, competitive intelligence and field feedback into actionable input, helping shape the future of the Pixaera platform.