Implementation Manager US

DEUNA • San Francisco, CA

2d • Remote

About The Position

As an Implementation Manager, you will take full ownership of the merchant onboarding and integration journey after pre-sales closes the technical design. You will prepare integration packages, build go-live plans, answer technical questions, coordinate internal teams for product developments, and ensure high-quality and on-time merchant go-lives. You will be measured not only by the speed of onboarding but also by the quality of the go-live — making sure every flow, exception, and integration need is correctly addressed and tested.

Requirements

• 3+ years of experience in technical project management, technical account management, merchant integrations, or technical consulting — preferably in Fintech, Payments, or SaaS companies.
• Strong technical understanding of payment integrations (APIs, SDKs, payment gateways, fraud vendors, alternative payment methods).
• Exceptional project management skills: timeline creation, stakeholder management, risk mitigation.
• Client-facing experience: comfortable leading technical conversations with merchant engineering teams.
• Organized and proactive: capable of running multiple integration projects at the same time.
• Experience with UAT planning and test case validation.
• Fluent in Spanish and English.

Nice To Haves

• Startup or high-growth tech environment experience is a plus.

Responsibilities

• Prepare and deliver a full Statement of Work (SOW) for the merchant, including: Test credentials, API documentation, Integration diagrams, Any project-specific technical material
• Define and align a Go-Live Timeline: Work with the merchant to break down the project into phases (if needed), Identify key milestones, dependencies, and risks
• Be the merchant’s main technical point of contact during integration: Support the merchant’s technical team with questions, troubleshooting, best practices, and clarifications
• Own and push timelines: Ensure the merchant and internal teams are meeting the project deadlines, Actively manage risks, delays, and escalations
• Collaborate closely with the Product and Engineering teams to: Escalate and prioritize integration blockers, Follow up on new developments and product features required by the merchant
• Build UAT (User Acceptance Testing) matrices: Internal-facing UAT matrices to align Product teams on the development acceptance criteria, Merchant-facing UAT matrices to ensure the merchant tests every critical payment flow and use case
• Drive a clean go-live process: Monitor launch success, Ensure operational readiness of all flows (payment success, failure handling, refunds, tokenization, etc.)
• Post-go-live support: Stay engaged for 3 weeks after go-live to ensure stability before handing off the account.

Benefits

• Vacations and additional PTO
• Remote work from anywhere
• Economic support for health insurance, internet and cell phone line
• Stock options
• Learning and development platform
• Multidisciplinary, diverse and dynamic team
• Growth and career path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed