Implementation Manager

Rebar • New York City, NY

18d • Onsite

About The Position

Rebar is building an AI operating system for commercial HVAC, Electrical, and Plumbing. The company’s quoting platform has processed tens of thousands of projects across North America, and Rebar recently raised a $14M Series A as it enters its next phase of growth. Rebar is developing AI-native products for the construction industry.

The Implementation Manager will help clients adopt Rebar’s products by supporting and delivering trainings, learning customers’ workflows, responding to client questions, creating training materials, and keeping onboarding tasks and timelines on track. As product and industry knowledge grows, the role will take on increasing ownership of implementations, from Sales handoff through go-live, including client trainings and onsite kickoffs. The position also shares customer feedback with Product, Engineering, and Sales.

The role is full-time and onsite in Rebar’s Flatiron District office in New York City, with occasional travel to client sites. Compensation is competitive based on experience, and the position includes an equity grant and medical, dental, and vision benefits, plus free lunches and dinners.

Requirements

• 1–3 years of experience in a client-facing SaaS implementation, onboarding, client success, or client training role.
• Experience training or onboarding external clients, or presenting software to end users.
• Clear, confident communication skills, including the ability to explain technical concepts simply and remain calm when clients are frustrated.
• Strong organization and follow-through across several clients at once.
• Eagerness to learn a technical industry and genuine interest in construction and the trades.
• Comfort working onsite full-time in New York City, with occasional travel to client sites.

Nice To Haves

• Exposure to construction, HVAC, MEP, or another technical or industrial industry.
• Experience creating training content such as videos, documents, or workshops.
• Familiarity with HubSpot, Intercom, or similar CRM and support tools.

Responsibilities

• Support and lead virtual and in-person client trainings, taking ownership of sessions as knowledge grows.
• Learn customers’ estimating, quoting, and business workflows by shadowing implementations, client calls, and onsite kickoffs.
• Work toward owning onboardings and implementations from kickoff to go-live.
• Respond to inbound client questions by email, live chat, video calls, and support tickets with fast, accurate, helpful responses.
• Create and maintain tutorials, short videos, FAQs, and guides to help technical and non-technical users adopt product features.
• Manage onboarding tasks, follow-ups, and timelines in CRM and ticketing tools, and flag adoption blockers early.
• Capture customer feedback from trainings and calls and share it with Product, Engineering, and Sales.
• Progress toward owning implementations from Sales handoff through go-live, including independent trainings and smaller implementations.

Benefits

• Equity grant described as meaningful and aligned with the candidate’s background.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Free lunches and dinners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed