Implementation Manager

RapidRatings•New York, NY

13d•$100,000 - $130,000

About The Position

The Implementation Manager works with enterprise and global clients to design, lead, and execute onboarding and implementation programs. Reporting to the Director of Implementation, this role acts as a trusted advisor and subject-matter expert, translating client goals into configured solutions, delivering training, and helping clients achieve measurable value from the platform. The Implementation Manager partners closely with Sales, Account Executives, Product, and Client Success to support new business, guide sophisticated use cases, and build long-term client relationships. The role leads client onboarding from kickoff through configuration, training, and go-live, establishing milestones and success measures. It includes gathering client requirements, designing practical technical and functional configurations, troubleshooting challenges, and supporting adoption. The Implementation Manager also builds relationships with client executives and operational teams, communicates with internal and external stakeholders, and contributes product expertise to pre-sales consultations and solution scoping. For employees located within 90 minutes of the NYC office, the expectation is to work in the office three days per week. RapidRatings describes its environment as one that values employees’ contributions, individuality, and varied backgrounds and perspectives. The company offers a benefits package that includes a bonus, a flexible work environment, and unlimited PTO.

Requirements

Strong presentation, written, and verbal communication skills.
At least 6 years of proven experience managing client-facing projects or implementations with minimal supervision.
Ability to understand complex client requirements and propose practical, scalable solutions.
Confidence engaging executive-level stakeholders and operational teams.

Nice To Haves

Experience in Enterprise SaaS, enterprise technology, financial services, or risk management.
Experience driving organizational change management and/or process development.
Background in onboarding, implementation, consulting, or customer success roles.
Comfort supporting pre-sales discussions and solution design with commercial awareness.
Willingness to travel as needed to support client engagements.

Responsibilities

Design and lead end-to-end onboarding plans aligned with client objectives and success metrics.
Drive kickoff, configuration, training, and go-live activities for complex enterprise implementations.
Establish project milestones, benchmarks, and outcomes to measure onboarding success.
Serve as the primary implementation lead and point of accountability during the first 60–90 days of engagement.
Develop expertise in the company’s platform and solution capabilities.
Gather client requirements and translate them into effective technical and functional configurations.
Deliver client training sessions, product walkthroughs, and best-practice guidance.
Troubleshoot implementation and configuration challenges to support successful solution adoption.
Build consultative relationships with client executives, program owners, and operational teams.
Present as a product and subject-matter expert during client-facing interactions.
Communicate with internal and external stakeholders through meetings, presentations, email, and documentation.
Partner with Sales and Account Executives on pre-sales consultations and solution scoping.
Provide product expertise and guidance to shape solutions for sophisticated prospects.
Collaborate with internal teams to improve onboarding processes, tools, and client experience.