Implementation Manager, US

Gigs•New York, NY

2d•$200,000 - $250,000•Hybrid

About The Position

An Implementation Manager at Gigs is part technical partner, part product lead, part commercial strategist. You will own the end-to-end implementation of Gigs' platform for our customers - and you'll know that a technically successful go-live is only half the job. The other half is ensuring our customers can take what you've built and turn it into a product their own users love and pay for. Gigs powers a B2B2C motion: our customers are fintechs, HR platforms, and consumer tech companies who embed connectivity directly into their products. Your job is to make that work - not just at the API layer, but all the way through to the consumer experience that drives conversion, retention, and commercial success. You'll be the bridge between what was sold and what actually ships. This is a role for someone who has operated at the intersection of technical delivery and commercial outcomes before - someone who treats implementation as a commercial act, not just a technical one.

Requirements

5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company. Experience in fintech, payments, or developer-platform businesses is a strong signal.
You understand B2B2C. You've worked in businesses where your customer's success depends on their customers' adoption - and you've felt the difference between a technically complete integration and a commercially successful one.
You've built from first principles. You've had to make an engagement work with a client depending on you, no playbook, and no safety net. That experience often comes from consulting, founding a company, or being an early solutions or implementation hire - but it doesn't have to. What matters is whether you've actually been there.
Technically fluent, not just technically aware. You can hold your own in a conversation with a staff engineer about API architecture, webhooks, and integration design - and then walk into a room with a CPO and translate it into product strategy.
A communicator who moves people. Your written and verbal communication is precise and persuasive. You can align a customer's C-suite, a sceptical engineering lead, and your own internal teams - sometimes in the same week.
Stage-aware. Gigs is a ~150-person company still defining how implementation works at scale. You've operated in this kind of environment before and you don't just tolerate ambiguity - you organise it.

Responsibilities

Lead customer implementations end-to-end. Own each implementation as a project - from scoping and kickoff through to go-live and beyond. You'll work directly with your customers' engineering and product teams, defining the right feature set, journeys, and architecture for their specific use case.
Make the B2B2C motion work. Understand how each customer will position and sell Gigs to their own users. Deeply understand what a high-converting consumer experience looks like, and hold your customer to that standard throughout the build. A live implementation that doesn't drive consumer adoption is not a success.
Be the forward-deployed product lead. When a feature is blocking a launch, you'll identify it, articulate it, and work with both internal and external Product and Engineering teams to solve it. You're not just delivering a spec - you're helping shape what Gigs becomes.
Manage a portfolio of high-stakes projects. You'll run multiple implementations simultaneously across different customers, verticals, and geographies. You're a natural with tools like Linear, Asana, or Smartsheets - and more importantly, you know how to keep internal and external stakeholders aligned and well-informed.
Build the playbook. We're still early. You'll create processes, templates, and frameworks that don't exist yet, and that future team members will build on. You're comfortable with that - in fact, you prefer it.
Connect the commercial dots. Work closely with the BDM team to ensure implementations land the commercial outcomes that were promised in the sale. You understand conversion flows and what success looks like for the business, not just the implementation.