Implementation Specialist (US, Remote)
About The Position
Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. We want to give clinicians the support they need to do the important work only they can do. We are looking for an Implementation Specialist to join our growing Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, you will work closely with your team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization as well as increasing the speed to value time during our new customers’ onboarding journey.
Requirements
- Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework.
- 0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration
- Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
- Proficient in utilizing AI to streamline tasks and improve output
- Proactive learning mindset and adaptability to new tools.
- Basic understanding of software configuration and testing a plus
- Excellent written and verbal communication skills
- You are a self-starter, you love learning and are always actively looking for opportunities to contribute
Nice To Haves
- Healthcare or startup experience a plus
- Open to travel opportunities to customer sites
Responsibilities
- Configure and QA the products, identifying issues and escalating as needed
- Support Implementation Managers in User Acceptance Testing with customers
- Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
- Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements
Benefits
- Competitive health and well-being benefits
- mental healthcare support
- life and AD&D insurance
- Significant equity
- 401(k) plans matched to 4%
- Company sponsored retirement plan
- Global business travel insurance for you and any dependents traveling with you
- Domestic conference budget
- annual learning & development stipend
- Remote work stipend
- Generous PTO
- additional mental health days
- paid time off to recharge, care for yourself and loved ones, and handle life's moments
- 24-week paid birth-parent leave
- 20-week paid parental leave, with WFH flexibility for up to 4 weeks after leave
- Fertility treatment and family planning coverage
- 6 coaching sessions, for you and your dependents
- Employee resource groups and team-driven celebrations and events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
