Implementation Manager

ITS Logistics•York, PA

18d•Onsite

About The Position

The Implementation Manager serves as the primary point of contact and trusted advisor for customers throughout onboarding and implementation, guiding them from contract execution to operational readiness. The role leads customer implementations and aligns internal teams with customer stakeholders to ensure a seamless transition and successful launch. The Implementation Manager also acts as the implementation lead and principal account manager during onboarding, working to achieve customer objectives and build long-term partnerships. This position is based onsite at the York, Pennsylvania facility Monday through Friday. The employee must be willing to travel to any campus for extended periods to support new customer onboarding. The role reports to the Sr. Manager of Onboarding & Implementation. Applicants must be legally authorized to work in the United States without sponsorship and reside in Pennsylvania at the time of hire. Relocation assistance is not available.

Requirements

At least 4 years of experience as a supervisor or manager in warehousing, logistics, or supply chain.
Excellent leadership and interpersonal skills.
Demonstrated coaching and motivation abilities, with a strong customer-service orientation for internal and external customers.
Flexibility, adaptability, and a high sense of urgency.
Ability to complete work correctly and on time despite obstacles.
Excellent analytical, problem-solving, oral communication, and written communication skills.
Excellent organizational and leadership skills.
Ability to work with a high degree of autonomy.
Solid skills with Microsoft Office, including Word, Excel, and PowerPoint.
Required to work onsite at the York, PA facility Monday through Friday.
Must be legally authorized to work in the United States without sponsorship.
Must reside in Pennsylvania at the time of hire.

Nice To Haves

Bachelor’s degree in Logistics, Business, or a related field; preferred but not required.

Responsibilities

Manage customer onboarding and implementations.
Serve as the primary interface among sales, IT, solutions engineering, operations, transportation, and account management.
Develop project plans and checklists for implementations so that system and operational requirements are defined before go-live.
Lead the transition of newly launched customers.
Travel to company campuses for extended periods to support new customer onboarding.
Act as the implementation lead and principal account manager during onboarding, ensuring customer objectives are achieved and customer partnerships are strengthened.