Implementation Manager

SchooLinks

19d•$80,000 - $110,000•Remote

About The Position

The Implementation Manager is the primary point of contact and strategic partner for school districts from contract signing through successful, sustained platform adoption. This role owns the end-to-end implementation experience, translating district goals into actionable rollout plans, building trusted relationships with counselors, administrators, and CTE leaders, and helping stakeholders realize value from the platform quickly. The role combines project management, K-12 education consulting, and product subject-matter expertise. The Implementation Manager manages district onboarding, data ingestion, configuration of add-on modules, training, change management, communications, and ongoing project management. Training involves 20–25% travel, with travel heavier during the back-to-school season. The position is remote and includes an annual team offsite.

Requirements

At least 3 years of experience in implementation, customer success, project management, or another client-facing role; K-12 EdTech or education services experience is preferred.
Ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations.
Exceptional written and verbal communication skills, including presenting to district leadership and writing clear, action-oriented follow-ups.
Strong organizational and detail-oriented skills, with the ability to build consistent processes across a varied client portfolio.

Nice To Haves

Experience in K-12 EdTech or education services.

Responsibilities

Own end-to-end implementation for a portfolio of districts, including platform onboarding, data ingestion, add-on module configuration, training, change management, communications, and continuous project management.
Lead kickoff calls and project alignment sessions with district stakeholders, establishing ownership structures, rollout timelines, and measurable success criteria.
Build phased implementation plans tailored to each district’s purchased modules, grade levels served, and state compliance requirements, such as eCap, CCRI, CCMR, and other state CCR mandates.
Lead training sessions for district champions to help them use the platform successfully.
Maintain an implementation tracker for each district, logging project status, action items, decisions, and upcoming milestones using Gainsight and Salesforce.
Lead recurring check-in calls with district champions and executive sponsors to keep projects on track and stakeholders aligned.
Proactively surface risks to launch timelines and escalate them to the Director of Implementations as needed.