Implementation Manager

Flai

17d•$80,000 - $130,000•Remote

About The Position

Flai is hiring an Implementation Manager to lead dealership launches from signed agreement through go-live and handoff. The role works directly with the founding team and involves frequent on-site dealership work, connecting Flai to dealership systems, configuring the product to fit each service department, training dealership staff, and supporting launch day. The manager’s launches will inform how Flai scales implementations across dealer groups and OEM programs.

Requirements

At least 3 years of experience launching software in dealerships, ideally on the service side with schedulers, DMS, or service-lane tools.
Fluency in fixed operations, including the service appointment, write-up, and repair order process, and the ability to communicate with service advisors.
Comfort with traveling more than 50% of the time, often on short notice, to dealerships across the U.S.
Technical comfort with integrations, data mapping, configuration, and troubleshooting, and ability to work productively with engineers.
Strong project discipline, including maintaining timelines, tracking open items, and managing multiple launches at once.
Strong training and communication skills, including presenting to advisors, leading kickoffs with general managers, and writing effective follow-ups.
High ownership and commitment to ensuring stores use Flai and achieve results after launch.
Interest in joining an early-stage company and working in an evolving process.

Nice To Haves

Dealership experience is a big plus.

Responsibilities

Own end-to-end go-lives, including timelines, integrations, configuration, training, and launch day, for single rooftops and multi-store groups.
Travel to dealerships for go-lives, training, and post-launch tune-ups; learn the service drive, BDC, and dealership operations.
Coordinate DMS and scheduler connections, phone systems, and data mapping; troubleshoot issues with engineering.
Configure dealership hours, menus, op codes, routing rules, and appointment workflows.
Train service advisors, BDC agents, service managers, and fixed ops directors to support ongoing adoption.
Own time-to-live, early adoption, and first-30-day launch results.
Hand off healthy live accounts to Customer Success with clear notes, open items, and baseline results.
Plan and run phased dealer-group and OEM rollouts, sequencing stores and coordinating stakeholders across multiple concurrent launches.
Follow and improve Flai’s implementation playbook based on experience in dealerships.
Share integration gaps, workflow edge cases, and recurring requests with the product team.