Implementation Manager, Enterprise

Qualia•Austin, TX

11h•Hybrid

About The Position

The Implementation Manager is a critical role responsible for leading the post-sale customer journey, ensuring a seamless and successful transition to the Qualia platform. This individual acts as the primary project leader, guiding strategic, high-value clients through a comprehensive onboarding process that includes system configuration, workflow customization, and extensive training. The ideal candidate has a deep understanding of the software implementation lifecycle, a strong technical aptitude, and excellent communication skills to manage customer expectations and drive project success.

Requirements

Proven experience in a project management or implementation role, preferably in a SaaS or B2B environment
Strong technical skills and comfort with configuring complex software systems
Excellent communication, presentation, and interpersonal skills
Ability to manage multiple projects simultaneously and prioritize tasks effectively
Experience with project management software and a strong understanding of implementation methodologies
A proactive, problem-solving mindset and a commitment to customer satisfaction

Responsibilities

Lead all aspects of the implementation project, from initial discovery and strategic planning to final go-live and handoff to the Customer Success team
Work directly with customer stakeholders to understand their business processes and configure the Qualia platform to meet their unique operational needs
Configure core system settings, including user permissions, security settings, financial accounts, and third-party integrations (e.g., banks, e-recording services)
Develop and deliver customized training programs for new and existing users, utilizing a variety of methods including on-site, virtual, and self-serve content
Conduct thorough testing of all configurations and integrations to ensure the system is ready for launch and meets the customer’s business requirements
Identify potential project risks and product gaps, communicating them to internal teams and collaborating on solutions to ensure a smooth implementation
Maintain detailed project documentation and ensure a smooth transition of the client to internal teams upon successful project completion, and inform stakeholders about the ongoing implementation status