Enterprise Implementation Associate

Autura•Boston, MA

6d•Hybrid

About The Position

As an Enterprise Implementation Associate on the Professional Services team, you will support the successful implementation of Autura’s Towing Management System (TMS) software for customers, including government/municipality clients and towing & recovery businesses. You will work closely with the Enterprise Implementation Manager to ensure smooth onboarding, accurate data preparation, clear documentation, and well-coordinated project execution. This role requires strong organizational skills, attention to detail, and the ability to assist with both technical and customer-facing tasks. You will play an important role in creating step-by-step documentation, producing short training videos, gathering and preparing customer data, and keeping track of tickets throughout the implementation process. While most implementations are conducted remotely, this role will also involve travel to customer sites for go-lives and key training sessions (up to 25% of the time).

Requirements

Proven ability to stay organized and detail-oriented while managing multiple tasks.
Experience with Excel, including data cleaning, formatting, and reporting.
Strong communication skills, with the ability to write clear documentation and assist with training content.
Familiarity with ticketing systems (such as Jira, Zendesk, or similar).
Comfortable working in a fast-paced, distributed work environment.
Proactive, resourceful, and eager to learn enterprise-level implementation practices.
Passionate about customers, problem-solving, and continuous improvement.

Nice To Haves

1–2 years of experience in software implementation, project coordination, or customer support (SaaS experience preferred).
Experience creating short training videos (e.g., Loom, Camtasia).
Exposure to enterprise software environments.
Interest in progressing toward an Enterprise Implementation Manager role.

Responsibilities

Support multiple concurrent implementation projects by tracking milestones, updating project records, and following up on assigned tasks.
Gather, clean, and organize customer data in Excel to support migrations, reporting, and project setup.
Create and update step-by-step documentation for both internal teams and customer-facing resources.
Assist in producing client-facing training videos, including outlining, recording, and editing content.
Monitor and track implementation tickets, ensuring updates are logged, issues are followed up, and escalations are routed to the right teams.
Join customer calls to capture notes, document action items, and provide timely follow-up communication.
Assist with customer training sessions under the guidance of the Enterprise Implementation Manager.
Travel occasionally (up to 25%) to support go-lives and customer-facing training engagements.
Collaborate cross-functionally with Product, Support, and Customer Success teams by documenting feedback and sharing updates.
Leverage AI and productivity tools to streamline documentation, training resources, and reporting processes.