Enterprise Training & Business Implementation Manager

Westrock Coffee Company•Bryant, AR

About The Position

The Enterprise Training & Business Implementation Manager is a critical execution role within Westrock's transformation program. This role sits at the intersection of process, people, and technology -- responsible for ensuring that new workflows are adopted, users are trained, and the business is ready to operate in the future state. The Enterprise Training & Business Implementation Manager owns the full training lifecycle enterprise-wide and shares accountability for UAT, user readiness, and post-go-live adoption across all facilities.

Requirements

Equal Opportunity Employer / Vets / Disabled

Responsibilities

Design and execute the enterprise-wide training strategy and plan across all facilities
Establish and own standardized training frameworks, materials, and delivery methods that scale consistently across all plant locations
Serve as the single point of accountability for training consistency -- ensuring no facility operates from a different playbook
Develop end-user training content in partnership with transformation teams and plant stakeholders.
Own the training schedule, delivery, and logistics enterprise-wide
Measure training effectiveness and close feedback loops to drive continuous improvement.
Lead project UAT execution for new Foundry workflow releases -- accountable for end-user testing outcomes
Write UAT test cases in collaboration with engineering and transformation leads
Surface defects, blockers, and readiness gaps with clear accountability
Co-own post-go-live adoption and sustainment alongside the Transformation Lead
Serve as the operational voice of the end user throughout the build and deployment cycle