Implementation Management Coordinator

Crawford & Company • Jacksonville, FL

3d

About The Position

The Implementation Management Coordinator is responsible for leading client implementations, program expansions, and operational readiness initiatives through the Project Management Office (PMO), while providing structured, cross‑functional support to the Account Management team. The role owns the planning, coordination, documentation, and execution of implementation activities to ensure client programs are delivered on time, within scope, and in alignment with organizational standards. This position serves as an execution partner for both Operations and Account Management, enabling consistent delivery, scalability, and a high‑quality client experience through disciplined implementation and program management.

Requirements

• Project Management skills
• Coordination skills
• Documentation skills
• Execution skills
• Client implementation experience
• Program expansion experience
• Operational readiness initiative experience
• Cross-functional support experience
• Account Management support experience
• Alignment with organizational standards
• Disciplined implementation and program management

Responsibilities

• Leading client implementations, program expansions, and operational readiness initiatives through the Project Management Office (PMO).
• Providing structured, cross‑functional support to the Account Management team.
• Owning the planning, coordination, documentation, and execution of implementation activities.
• Ensuring client programs are delivered on time, within scope, and in alignment with organizational standards.
• Serving as an execution partner for both Operations and Account Management.
• Enabling consistent delivery, scalability, and a high‑quality client experience through disciplined implementation and program management.

Benefits

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed