Implementation Management Coordinator

Crawford•Jacksonville, FL

3d•Remote

About The Position

The Implementation Management Coordinator is responsible for leading client implementations, program expansions, and operational readiness initiatives through the Project Management Office (PMO), while providing structured, cross‑functional support to the Account Management team. The role owns the planning, coordination, documentation, and execution of implementation activities to ensure client programs are delivered on time, within scope, and in alignment with organizational standards. This position serves as an execution partner for both Operations and Account Management, enabling consistent delivery, scalability, and a high‑quality client experience through disciplined implementation and program management.

Requirements

Bachelor’s Degree or equivalent experience in Business Administration, Finance, or a related field
Exceptional understanding of insurance and restoration terminology, practices, procedures, and processes
Strong project management skills, with a demonstrated bias toward action
Exceptional verbal and written communication skills, including the ability to present to senior leadership
Persistence and drive to deliver results; proactive and solutions‑focused
Demonstrated understanding of electronic claims management systems and contact management systems
5–8 years of experience in project management, business analysis, or a related field
Regular interaction with senior leadership, internal functional teams, third‑party vendors, and client representatives
Exercise independent judgment related to implementation planning, coordination, and execution within established frameworks and guidelines

Nice To Haves

Project Management Professional (PMP) certification preferred
Master of Business Administration (MBA) preferred
Sales or account management experience preferred
Insurance claims handling or restoration experience preferred

Responsibilities

Leads the process for client onboarding, implementations, and program expansions following deal close
Oversees implementation of project plans, milestones, and delivery timelines
Deliver program overview and implementation calls for new clients and internal stakeholders
Develop and maintain implementation workflows, training guides, and program documentation
Coordinate system setup, integrations, and user access with internal teams and third‑party vendors
Facilitate stakeholder meetings and document action items, decisions, and next steps.
Monitor implementation progress, risks, and dependencies; escalate issues as appropriate
Provide regular implementation status updates to Account Management and leadership
Act as an internal liaison between Account Management and cross‑functional partners, including IT, Marketing, Recruiting, Membership Services, and Operations
Support continuous improvement initiatives related to implementation processes, documentation, and standards
Participate in special projects and perform related duties as assigned
Mentor junior staff and influence management decision‑making as appropriate
Represent the Project Management Office (PMO) in stakeholder meetings
Other activities and responsibilities as assigned by the manager
Perform other duties and responsibilities as assigned by the manager