Implementation Coordinator

Mappedin•,

3h•Onsite

About The Position

Mappedin is a global leader in indoor mapping and spatial data management. Our solutions power billions of square feet of indoor space and guide millions of people visiting malls, stadiums, airports, offices, healthcare facilities, warehouses, and universities. We're making maps as powerful indoors as they are outdoors. With custom enterprise solutions, easy-to-use developer tools, and a revolutionary self-service mapmaking platform, we enable our customers to enhance indoor experiences, optimize spaces, track assets, and ensure public safety with AI-powered mapping technology. You are passionate about indoor navigation and best-in-class maps used by millions of people. You are meticulous in your work with high attention to detail. You enjoy working with architectural or technical drawings. As part of the Customer Implementation Team, you will report to the Director of Customer Implementation and you will work closely with Project Managers and the VP of Engineering (Solutions). Your primary responsibility will be interpreting and digitizing floorplans of varying complexity, transforming them into simplified, user-friendly versions for our clients. With a strong focus on Mappedin’s enterprise business (malls, airports, stadiums, campuses, and offices), you will use your skills to understand key information and translate that into intuitive maps that cater to clients' needs.

Requirements

Great attention to detail and organizational skills.
Friendly attitude, quick learner, and ability to manage time effectively to meet deadlines.
Experience with CAD-editing software (AutoCAD) is a plus, but not required.
Proficiency in Adobe software, especially Illustrator, is preferred.
Interest or experience in architecture or urban planning is beneficial.

Responsibilities

Work with architectural plans to understand and digitize various types of indoor venues, focusing on Mappedin’s enterprise business.
Assist with map digitization efforts, following Mappedin’s design practices to create simplified, user-friendly indoor maps from architectural drawings.
Collaborate with Project Managers to create new venues, support data entry, and implement product integrations and theming.
Take ownership of the Quality Assurance process, continuously seeking improvements to tools and workflows.
Oversee the work completed by Mappedin’s Mapping Team (off-shore and in house) to ensure the quality of mapping is of utmost quality.
Support the delivery of new client implementations, ensuring timelines and deliverables are met.
Assist with ongoing legacy map updates and support ad hoc enterprise project requests including the creation of demos for potential customers.
Become an expert on Mappedin’s suite of products and ongoing projects, enabling successful customer onboarding.
Lead smaller accounts and projects from Kick-Off to Launch, ensuring successful outcomes.
Support on-site work and delivery as outlined in the signed Order Form.
Support international accounts across different time zones.
Flexibility to travel for client needs and on-site work.