[US] Implementation Leader, EHS Software (Enterprise SaaS)

Benchmark Gensuite•Cincinnati, OH

3d•Remote

About The Position

The Implementation Leader will lead onboarding of the Anvl Frontline Worker Safety product for global and enterprise customers. The role covers technical configuration, integration, training, and launch, tailoring the solution to customers’ safety, quality, and operational processes, then handing accounts off to Account Management once they are live. The position also uses AI to improve the speed and quality of customer delivery.

Requirements

At least 7 years of experience implementing large, complex Enterprise SaaS products from kickoff through launch.
Familiarity with EHS, quality, sustainability, or connected-worker industrial SaaS and industries such as energy, utilities, construction, manufacturing, or field service.
Hands-on experience configuring SaaS workflows for business customers.
Hands-on experience integrating systems and data flows through APIs.
Experience training customer users on software.
Experience using AI tools in day-to-day work and/or implementing AI-enabled features for customers.
Ability to build trust with stakeholders at all levels and explain the product in ways relevant to them.
Ability to teach and coach non-technical users, adapting explanations until users are confident.
Ownership, accountability, and sound project management skills, including raising blockers early and managing complex rollouts.
Curiosity, learning agility, and judgment to review AI output for accuracy and know when human judgment is needed.

Nice To Haves

Basic HTML skills and experience with diagramming and project management tools.
A bachelor's degree in business or a related field, or equivalent experience.
Experience in a startup or small-team environment.

Responsibilities

Learn customer goals, processes, and systems; document requirements, success criteria, and KPIs.
Recommend and configure Anvl workflows suited to customer processes and share best practices.
Design, configure, and test API-based integrations between Anvl and customer systems in coordination with customer IT and technical teams.
Plan and manage large, multi-milestone rollouts and keep them on schedule.
Train customer teams, including field technicians and administrators, to use Anvl confidently at launch.
Implement AI-enabled capabilities for customers and guide them in using those tools.
Use AI tools for project plans, documentation, configuration, and analysis, and review the output for quality.
Hand off to Account Management with clear documentation and report project status and blockers to implementation leadership weekly.
Share product feedback, customer use cases, and expansion opportunities with Product, Sales, and Marketing.