[US] Enterprise Implementation Services Senior Director

Benchmark Gensuite • Cincinnati, OH

2d • Remote

About The Position

Benchmark Gensuite is hiring an experienced systems implementation leader to design, launch, and lead its expanding professional services organization. This founding, hands-on leadership role will establish the operating model and standards for scoping, pricing, staffing, and delivering enterprise platform implementations, and build a small team. The Senior Director will work closely with executive leadership and teams across the business to orchestrate integration, configuration, and delivery of the platform within client environments.

The role includes ownership of professional services operations and commercial discipline, leadership of complex enterprise deployments, team development, and senior engagement with customer executives. The position is remote in the US Midwest and East Coast, with 35% travel.

Requirements

• 12+ years of experience in consulting, systems implementation, or professional services.
• 5+ years of experience managing and leading professional services delivery in the EHS management systems and/or EHS digital platforms space.
• Direct experience building, scaling, or materially reshaping professional services or implementation practices, including offerings, methodology, pricing, resourcing, and delivery governance.
• Strong commercial acumen, including experience scoping, pricing, and negotiating SOWs, managing change control, and being accountable for engagement margin and profitability.
• Executive presence and ability to earn trust with customer executives, internal leadership, and delivery teams.
• Bachelor's degree or equivalent experience.

Responsibilities

• Build the professional services team for systems implementation.
• Define the operating model, including service offerings, engagement structure, delivery methodology, governance, and handoffs between New & Expansion Growth, Product, and Customer Success.
• Set standards and templates for scoping, estimation, staffing, change control, and project close-out, and ensure consistent use.
• Establish role definitions, skill levels, and career paths for implementation consultants, project managers, and solution architects.
• Define and manage metrics including utilization, margin, schedule and budget variance, scope-change capture, and customer satisfaction.
• Partner with New Logo, Expansion Growth, and Finance to structure implementation budgets and SOWs with realistic assumptions, defined deliverables, and clear exclusions.
• Establish a change-order and SOW-amendment process so scope growth is identified, priced, and approved.
• Review and approve scope and pricing for large or complex deals before commitment.
• Serve as director and escalation point for the largest and highest-risk implementations, including multi-module, multi-region, and multi-system programs.
• Guide solution design, integration approaches, data migration, and change management.
• Hold delivery teams accountable for schedule, budget, quality, and customer outcomes, and resolve issues early.
• Hire and develop a small, high-caliber team and scale it as demand grows.
• Coach delivery leads and consultants and build a culture of accountability, craft, and customer focus.
• Determine the appropriate mix of internal staff and partner or subcontractor capacity, and manage those relationships.
• Engage customer executives and sponsors, set expectations, and build confidence in the company's ability to deliver at scale.
• Provide Product and Leadership with input on large-customer needs and delivery lessons learned.
• Work with Growth leadership to position implementation capabilities in strategic pursuits.

Benefits

• Opportunity to build a services capability from the ground up with visible executive sponsorship.
• Influence over how the company packages, prices, and delivers its work.
• Meaningful mission helping organizations protect people, communities, and the environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior