Implementation Executive, SBS South Region (Small Business Services)

ADP • Alpharetta, GA

9d • Hybrid

About The Position

The Implementation Executive is a member of the senior leadership team for Small Business Services (SBS), South Region. The role develops and executes implementation strategies and initiatives aligned with SBS goals for business growth, lower new-client onboarding costs, and improved operations. It reports to the VP/GM and is responsible for division-wide implementation strategy, with influence over a $116 million P&L. The position leads two people leaders and approximately 145 direct reports across strategic locations, including 100 onshore and approximately 45 offshore associates.

The executive leads a virtual, matrix-managed implementation organization and is accountable for associate ownership, service excellence, talent development, resource optimization, implementation quality, and first-year client retention. The role provides strategic oversight of project management and integrated workforce management solution implementations, manages forecasting and applicable budgets, and builds relationships with clients, sales leaders, and other channel partners to deliver a strong client experience.

The position is based in Alpharetta, Georgia, with a hybrid schedule of three days in the local office and two days at home. Monthly travel to a strategic location and international travel to India and the Philippines once a year or every other year are required.

Requirements

• 12 or more years of experience in a service or implementation environment, including hands-on management of service and operational teams.
• Extensive operations or process-improvement experience and in-depth knowledge of delivering a high-quality client experience.
• Demonstrated leadership excellence, including identifying successful behaviors, placing the right talent in the right roles, talent acquisition, and building successful teams and leaders.
• Outstanding leadership skills, passion, professionalism, communication, and strategic business thinking.
• Proven ability and experience developing and executing strategic business strategies.
• Ability to influence at all levels within a large matrixed organization.
• Collaborative relationship-building skills with internal and external cross-functional partners.
• Exceptional verbal and written communication skills, with the ability to adapt to the audience and requirements.
• Ability to travel monthly to a strategic location and internationally to India and the Philippines once a year or every other year.
• Position requires working from the Alpharetta, Georgia location under a hybrid schedule: three days in the local office and two days at home.

Nice To Haves

• College degree preferred but not required; relevant military experience may also be considered.
• MBA or advanced degree.
• PMP certification.
• SHRM or CPP certification.
• Implementation experience.
• Experience with HCM products and services.
• Creative thinking, adaptability, and flexibility in an environment of continuous change and growth.
• Ability to anticipate and adapt to changing conditions and opportunities.
• Ability to leverage data for strategic business decisions.
• Service orientation and client focus.
• Professional and technical expertise.

Responsibilities

• Lead, inspire, and promote associate ownership and accountability in a virtual, matrix-managed organization.
• Identify successful behaviors and talent, ensure people are placed in appropriate roles, and hold team members accountable for service excellence.
• Lead the disciplines required to implement solutions within the segment, with preference for experience with HCM products and services and a strong client-service philosophy.
• Drive effective project management across products and ADP business units, ensuring project plans are developed, communicated, controlled, and executed within the One ADP solution-delivery framework.
• Drive associate engagement, retention, talent development, and career-development programs appropriate to a virtual and matrix-managed organization.
• Ensure integrated workforce management solutions are implemented on time and with high quality.
• Manage monthly forecasting and forecast achievement.
• Use data to make strategic business decisions and optimize resources, activities, and initiatives to achieve goals.
• Establish and communicate management goals, objectives, and performance plans.
• Manage and control applicable expenses and budgets.
• Be accountable for quality and first-year retention.
• Maintain proactive contact with clients and build strong relationships with high-profile, high-revenue clients.
• Lead proactive client-contact efforts to assess client satisfaction and the team's ability to deliver high-quality, concurrent, multi-solution implementations.
• Improve customer-service quality by evaluating and redesigning processes, establishing and communicating service metrics, monitoring results, and implementing changes.
• Lead strategic direction, collaboration, and communication between Implementation and key channel partners.
• Provide strategic oversight and direct involvement in business relationships with aligned Senior Sales Leaders.
• Develop relationships that support healthy business submissions and a strong client implementation experience.
• Develop recognition and reward systems with the leadership team based on goal achievement and implement associate engagement action plans.
• Encourage, recognize, and reward ongoing associate and leadership development.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Flexible resources to help integrate work and life.
• Business Resource Groups and a culture focused on equity, inclusion, and belonging.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed