Implementation Executive, SBS South Region (Small Business Services)

ADP • Alpharetta, GA

10d • Hybrid

About The Position

The Implementation Executive is a senior leadership team member in ADP’s Small Business Services (SBS) South Region. The role develops and executes implementation strategies and initiatives aligned with SBS goals to grow the business, lower the cost of new-client onboarding, and improve business operations. It reports to the VP/GM and leads the division-wide implementation strategy, with P&L influence of $116 million. The position leads two people leaders and approximately 145 direct reports across strategic locations, including about 100 onshore and 45 offshore associates.

The role oversees implementation delivery, project management, service quality, client relationships, workforce and resource optimization, budgets, forecasting, associate engagement, and coordination with sales and other channel partners. The position is based in Alpharetta, Georgia, with a hybrid schedule of three days in the local office and two days at home. Monthly travel to a strategic location and occasional international travel to India and the Philippines are required.

Requirements

• 12 or more years of experience in a service or implementation environment, including hands-on management of service and operational teams.
• Extensive operations or process-improvement experience and in-depth knowledge of delivering a high-quality client experience.
• Leadership excellence, including identifying successful behaviors, placing the right talent in the right roles, and building successful teams and leaders.
• Outstanding leadership skills, passion, professionalism, communication, and strategic business thinking.
• Proven ability and experience developing and executing strategic business strategies.
• Ability to influence at all levels of a large matrixed organization.
• Collaborative relationship-building skills with internal and external cross-functional partners.
• Exceptional verbal and written communication skills, with the ability to adapt to the audience and requirements.
• Ability to travel monthly to a strategic location and internationally to India and the Philippines once a year or every other year.
• Position is based in Alpharetta, Georgia, with a hybrid schedule of three days in the local office and two days at home.
• A college degree is preferred but not required; relevant experience or military experience demonstrating teamwork, adaptability, organization, and follow-through is acceptable.

Nice To Haves

• MBA or advanced degree.
• PMP certification; SHRM or CPP certification is also preferred.
• Implementation experience.
• Creative thinking, adaptability, and flexibility, with the ability to thrive amid continuous change and growth.
• Ability to anticipate and adapt to changing conditions and opportunities.
• Ability to leverage data to make strategic business decisions.
• Service orientation and client focus.
• Professional or technical expertise.

Responsibilities

• Lead, inspire, and promote associate ownership and accountability in a virtual, matrix-managed organization.
• Set leadership standards, identify successful behaviors and talent, and ensure associates are in roles suited to their strengths.
• Hold team members accountable for service excellence and course-correct when needed.
• Lead the disciplines required to implement solutions in the segment; preference is given to experience with HCM products and services and a strong client-service philosophy.
• Drive an effective project management approach across products and ADP business units, including development, communication, control, and execution of project plans consistent with the One ADP solution delivery framework.
• Drive associate engagement, retention, talent and career development, and programs that support a virtual, matrix-managed implementation organization.
• Ensure ADP integrated workforce management solutions are implemented on time and with high quality.
• Manage monthly forecasting and forecast achievement.
• Use data to make strategic business decisions.
• Manage resources, activities, and initiatives to optimize resources and achieve goals.
• Establish and communicate clear management goals, objectives, and performance plans.
• Manage applicable expenses and budgets.
• Maintain quality and first-year retention.
• Build direct, regular, proactive contact with clients and develop strong relationships with high-profile, high-revenue clients.
• Lead a proactive client-contact program to assess satisfaction and the team's ability to deliver high-quality, concurrent, multi-solution implementations.
• Improve customer service quality by evaluating and redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes.
• Lead the strategic direction, collaboration, and communication between Implementation and key channel partners.
• Maintain effective business relationships with aligned Senior Sales Leaders through strategic oversight and direct involvement.
• Develop relationships that support healthy business submissions and a strong client implementation experience.
• Work with the leadership team to develop rewards and recognition systems tied to goal achievement and implement associate engagement action plans.
• Encourage, recognize, and reward ongoing associate and leadership development.

Benefits

• Culture that values equity, inclusion, and belonging and supports diverse perspectives.
• Access to one of nine Business Resource Groups.
• Career growth and advancement opportunities.
• Ongoing training, development, and mentorship.
• Best-in-class benefits beginning on Day 1.
• Resources and flexibility to help integrate work and life.
• Mental health and well-being support.
• Company commitment to community giving and positive impact.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed