Implementation Coordinator

Lucent Health Solutions LLC•Nashville, TN

About The Position

The primary focus of the Implementation Coordinator is to ensure a seamless integration of new groups into the Lucent Operations Process. The crucial component to the Implementation coordinator role is to ensure they are setting a positive tone in the first 90 days of contact with the new group by building a solid rapport in the relationship from day one.

Requirements

Maintain up to date and thorough knowledge of employee benefit provisions for group health plans including VBP, MEC, MERP, Traditional Medical, Dental,Vision and Prescription Drugs, etc.
Demonstrate excellent communication, troubleshooting,listening and problem-solving skills
Ability to multitask and prioritize, excellent organization skills.
Give direction to team members to ensure that all implementation tasks are completed accurately and on time.
Coordinate weekly implementation calls to track the progress of each implementation.
Minimum 3 years project management.
Medical/Health Care experience.
Strong computer skills and verbal communication.

Nice To Haves

Account Management experience highly desirable.

Responsibilities

Responsible for tracking the implementation checklist to ensure timely completion of all tasks.
Provides daily direction and communication to the operations staff regarding tasks requiring completion for the implementation of new groups.
Ensures with the Sales Executive that NewClient Questionnaire has been satisfactorily completed by the group and communicated to the operations center.
Ensures Plan Building department has completed the Benefits Plan Questionnaire and the Benefits Spreadsheet, and that these documents are understood by the group.
Responsible for scheduling and driving implementation calls with the group to include creation of call agenda, recap of previous calls, follow up on outstanding issues, summary from relevant parties on call, wrap up, distribution of notes and tasks.
Manage tasks required internally, by brokers, vendors, and the group during the implementation process.
Ensure follow up tasks are completed on any outstanding items from weekly implementation calls.
Inform group of any information requests and ensure that the info is providedin a timely manner. If the information is not provided explain to the group potential implementation delays.
Ensure the timely completion of any documents or contracts provided to the group.
Work with corporate Implementation Support staff to ensure Vendor Notifications, Plan Documents, Summary Benefit Cards, and ID cards are completed accurately and on time.
Communicate any issues or potential issues to the Account Management Team as they arise.
Complete comprehensive handoff with Account Manager at completion of Implementation utilizingthe Implementation Completion Checklist.
Escalate to management any issues that will delay implementation or processing of claims.