Implementation Coordinator/Analyst (SaaS, Healthcare)
About The Position
TeamBuilder is seeking an Implementation Coordinator/Analyst to help improve the customer experience by supporting efficient onboarding of enterprise-level healthcare SaaS clients. This fully remote role is limited to applicants residing in the United States who are authorized to work for any U.S. employer; sponsorship is not provided. The ideal candidate is organized, detail-oriented, collaborative, and comfortable in a growing, fast-paced environment. The role is suitable for an early- to mid-career professional interested in SaaS implementation, healthcare technology, or customer success. The position supports customer implementations by gathering requirements, preparing and validating data, configuring platform settings, assisting with testing, and maintaining implementation materials. The coordinator/analyst works with customers and internal technical and product teams to align platform capabilities with customer requirements and support successful onboarding. The role reports to the Implementation Manager and works closely with the Product and Data Team. The employee must be flexible to work across time zones; minimal travel may be required.
Requirements
- At least 4 years of experience in an implementation support or coordinator role.
- Detail-oriented, proactive, and capable of managing multiple projects simultaneously.
- Strong proficiency with Excel or Google Sheets.
- Excellent written and verbal communication skills.
- Interest in healthcare operations or SaaS platforms.
- Must reside in the United States and be authorized to work for any U.S. employer; sponsorship is not provided.
- Must be flexible to work across time zones.
Nice To Haves
- Experience with healthcare-specific platforms such as EMRs/EHRs, workforce management tools, scheduling systems, or Epic.
- Basic knowledge of data integration tools such as ETL tools.
- Experience with customer support and project management, preferably in a technology environment.
- Curiosity, flexibility, innovation, loyalty, and a strong fit with the company’s culture.
Responsibilities
- Assist the implementation team in gathering and documenting business requirements during implementation.
- Support discovery sessions to understand customers’ current systems, processes, and data structures.
- Prepare, clean, and validate customer data for migration or integration.
- Configure platform settings and parameters as directed, aligning the build to documented requirements.
- Support testing and validation of system configurations and data migration to ensure successful implementation.
- Collaborate with internal technical and product teams to escalate complex issues or propose platform improvements.
- Maintain implementation documentation and process guides, and recommend improvements for clarity and efficiency.
- Learn the TeamBuilder platform and develop subject matter expertise to enable product delivery and customer success.
- Build effective relationships and maintain a positive, professional attitude in interactions with customers and colleagues.
Benefits
- Competitive salary and annual performance bonus opportunity.
- Equity opportunities for eligible roles.
- Medical, dental, and vision coverage options, with a 70% company contribution toward medical premiums.
- Health Savings Account (HSA)-eligible plan options.
- 401(k) with a 3% company match.
- 15 days of PTO plus company holidays.
- Fully remote work environment; minimal travel required.
- Employee Assistance Program (EAP).
- Technology and wellness reimbursements.
- Home-office setup.
- Annual company off-site.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
