Senior Analyst Implementation Services - L6 - Lehi

RLDatix•Lehi, UT

18d•Onsite

About The Position

RLDatix is seeking a Lehi-based Implementation Consultant to join its Customer Success team. The role leads healthcare customer implementations from signed contract through go-live, coordinating project plans, data connectivity, configuration, validation, enablement, and stakeholder alignment to support successful onboarding and accelerate time to value. The Implementation Consultant works with customer technical teams and business users, as well as internal Customer Success, Support, Education, Sales, and technical teams. The role manages multiple concurrent implementations and supports adoption of RLDatix’s Healthcare Operations Platform.

Requirements

Experience leading customer-facing implementations, onboarding programs, professional services projects, technical delivery, or complex cross-functional customer initiatives.
Proven success managing project plans, timelines, dependencies, risks, and customer readiness through go-live.
In-depth knowledge of working through data flows, integrations, configuration requirements, workflow rules, and validation steps.
Ability to commute to the Lehi office five days a week.
Sincere interest in improving healthcare operations, patient engagement, and customer outcomes.
Ability to work consultatively and collaboratively in a fast-paced, customer-facing environment.

Nice To Haves

Familiarity with APIs, SFTP, HL7, flat-file data exchanges, data ingestion, EHRs, practice-management systems, or healthcare technology.

Responsibilities

Lead customer onboarding projects from initial scope through validation, enablement, go-live, and project closeout.
Coordinate data connection and ingestion from EHR and practice-management systems using APIs, SFTP, HL7 feeds, or flat files.
Configure business rules, patient communication workflows, provider and location profiles, Google Business Profile listings, call tracking, and text messaging to meet customer requirements.
Run checkpoints, phased launches, and validation activities to confirm platform behavior before scaling to the remaining in-scope population.
Educate technical teams and primary business users on the platform, implementation requirements, and customer-specific workflows.
Manage project milestones, dependencies, risks, deliverables, and next steps across multiple concurrent implementations.
Partner with Customer Success, Support, Education, Sales, and technical teams to deliver a coordinated customer experience.