Implementation Consultant

Hyphen Solutions•Corporate Office, TX

4d•Onsite

About The Position

Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications. Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of a Consultant are usually performed at a customer site, under close supervision on clearly defined assignments.

Requirements

Bachelor’s degree required
Ability to learn the activities necessary to implement enterprise level applications (ERP, CRM, or SCM)
Ability to utilize a process and change management driven implementation methodology
Ability to contribute to the development and implementation of new business processes and new organizational roles and responsibilities
Strong professional skills including ability learn quickly, adapt to a variety of client situations, and assist in managing client expectations
Strong organizational / time management skills, with the ability to develop strong Project Management skills
Excellent presentation and communication skills (verbal and written) required
Ability to work independently while adding value to team projects and assisting in the achievement of department goals
Ability and willingness to travel extensively, up to 100%
Excellent decision-making skills and issue resolution skills
Ability to acquire industry knowledge within a short period of time

Responsibilities

Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
Review existing technology, systems, infrastructure, and data integrity.
Work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ applications and help to resolve any issues that arise in these areas.
Set up and configure Hyphen Solutions’ applications to meet the business needs of the client.
Conduct Conference Room Pilots to verify new business processes, system configuration, and integration.
Train client personnel, including management and field users.
Provide on-going training and application support for application users.
Assist with identifying, tracking, and resolving issues that arise during the implementation process.
Develop and maintain quality relationships and communication with project team members through the implementation process.
Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies.