Implementation Consultant

Transact Campus • Alpharetta, GA

4d • Hybrid

About The Position

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions. As an Implementation Consultant, you deploy Illumia’s Cloud POS, Mobile Ordering, and related commerce solutions for higher education and campus clients. You independently manage short-term technical project engagements from configuration through installation, training, and launch — delivering onsite and remote services that help each client get optimal value from their Illumia technology. Job Summary / Purpose The Implementation Consultant deploys Illumia’s Cloud POS, Mobile Ordering, and related commerce solutions for campus clients. The role independently manages short-term technical project engagements end to end — configuration, installation, training, and launch support — to meet department goals for completion dates, deployment throughput, and customer satisfaction. You will work closely with Illumia’s implementation and deployment team, project managers, and client stakeholders at higher education and campus sites. This is an individual-contributor role with no direct reports, partnering regularly with internal support, product, and services teams as well as third-party payment and hardware vendors.

Requirements

• Degree or certificate in a technical or IT concentration, or equivalent work experience.
• Ability to learn and master new software solutions.
• Basic knowledge of Microsoft products, including but not limited to Excel.
• Strong interpersonal skills with excellent oral and written communication.
• Detail-oriented and proactive mindset.
• Strong time management skills.
• Ability to develop and maintain deployment priorities with minimal supervision.
• Ability to work independently with little to no supervision.

Nice To Haves

• Experience working in a Higher Education environment.
• Experience working in dining service management.
• Experience working with Illumia (formerly Transact Campus) solutions.
• Experience in a client technical support or service role.
• Experience deploying or supporting Point of Sale and eCommerce solutions.

Responsibilities

• Deploy Illumia’s Cloud POS solution.
• Deploy Illumia’s Mobile Ordering solution.
• Deploy additional Illumia solutions as training and demand allow.
• Develop familiarity with and deploy third-party payment solutions.
• Understand third-party hardware, such as HP and NCR equipment.
• Independently manage and provide service on short-term technical project engagements.
• Meet established department goals related to target completion dates, customer satisfaction, deployment throughput, and more as assigned.
• Deliver onsite and remote installation duties as assigned.
• Support launch events for clients remotely and onsite as assigned.
• Deliver expert training and consultative services to provide optimal system functionality.

Benefits

• Flexible time off
• paid holidays
• volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree