Implementation Consultant

Florence Healthcare•Atlanta, GA

1d•Onsite

About The Position

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.

Requirements

Bachelor’s degree in Business, Information Technology, or a related field.
1-3 years of experience in client-facing roles, preferably within the SaaS or technology sectors.
Strong verbal and written communication skills with the ability to present technical information in an accessible manner.
Experience leading client meetings and facilitating discussions effectively.
Detail-oriented with strong organizational skills to manage multiple projects simultaneously.
Proficient in project management tools and CRM software (e.g., Salesforce, Monday.com).
Strong problem-solving skills and a proactive, client-centric attitude.

Nice To Haves

Experience in conducting product demonstrations or client training is a plus.

Responsibilities

Lead client meetings and discussions to understand their specific needs and expectations during the software implementation process.
Send timely follow-up emails and updates to clients, ensuring clarity and addressing any questions or concerns.
Track and manage the completion of deliverables, ensuring they align with client specifications and project timelines.
Conduct interactive product demonstrations, showcasing the features and functionalities of our software that are most relevant to the client’s business objectives.
Prepare and maintain thorough documentation related to client interactions, implementation plans, and progress reports to ensure transparency and accountability.
Work closely with cross-functional teams, including Product Development, Support, and Sales, to ensure a seamless implementation experience and to address any technical issues that may arise.
Gather and relay client feedback to internal teams to enhance our product offerings and implementation processes.
Assist in training clients on product features, best practices, and workflows to maximize their success and adoption of our solutions.