Implementation Consultant

MaintainX•Montreal, QC

4h•Hybrid

About The Position

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We’re growing fast and hiring the talent to match, with open roles for Implementation Consultants and Analysts in Montreal and Toronto, Canada, or Raleigh, North Carolina.

Requirements

Relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
BEng degree or equivalent years of experience.
Excellent communication, presentation, facilitation, time management, and interpersonal skills.
Excellent client relationship skills and ability to manage client expectations.
Experience working with clients at multiple levels within the organization.
Understanding of business requirements definition, review of functional specifications, user training, and deployment.
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
Savvy with technology and capacity to become an expert in our software in a short period of time.
Self-starter comfortable working with minimal oversight and tight deadlines.
Ability to learn the MaintainX product within 30 days to advise customers.

Nice To Haves

Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
Membership in one or more professional organizations and/or professional certifications related to this role is a plus.

Responsibilities

Lead customer interactions, communications, and identifying ways to get the most value out of the product.
Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
Deliver formal training to client project team members and/or end-users.
Provide knowledge transfer to internal team members throughout the onboarding process.
Provide support by demonstrating knowledge of products, services, and best practices.
Track and communicate client issues and proactively troubleshoot and resolve problems.
Manage multiple accounts, deadlines, and milestones.
Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives - past experience in one or more of these areas is a plus