Implementation Consultant II, Construction

Built Technologies•Nashville, TN

10d•$90,000 - $115,000

About The Position

Built Technologies is transforming how capital moves through construction and real estate finance - one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward. The work we do here is not abstract; it has a direct and material impact on how capital flows and how real estate gets built. Our Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone or walks away. As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence; owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates. You bring a track record of successful go-lives, strong client relationships, and the judgment to navigate novel challenges without constant direction. This role supports owners, developers, and general contractors and is especially well suited to someone who brings construction context plus the ability to learn and deliver software.

Requirements

2-4 years of experience in SaaS implementation, professional services, or enterprise project delivery, ideally in construction technology, financial services, fintech, or a complex B2B software environment.
Construction industry experience is strongly preferred. You have worked for or closely with an owner, developer, general contractor, subcontractor, or construction technology company, and understand the operational realities of running projects.
A proven ability to deliver concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove.
Strong client communication and relationship management skills; you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.
A track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients.
Working knowledge of construction project and financial workflows, such as project set-up, project financials, payables, lien waivers, project controls, or subcontractor/vendor coordination. You can use that context to help a customer translate how they work today into a practical workflow in Built.
Some experience with implementation methodologies (Agile, Waterfall, or hybrid approaches) and comfort adapting your approach to the client's environment.
Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly and apply them effectively.
Leverage AI tools to enhance the productivity, quality, and speed of your work.
Use AI to support drafting, analysis, summarization, and problem-solving across your role.
Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
Apply AI to sharpen decision-making and strengthen strategic insights.
Share effective AI use cases and best practices with your team.

Responsibilities

Lead complex implementations for owner, developer, and general contractor clients - managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
Conduct discovery and planning sessions with client stakeholders, translating strategic business goals and workflows into actionable implementation roadmaps.
Manage escalations and navigate organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team.
Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.