Implementation Consultant II, Construction

Built Technologies•Nashville, TN

10d•Hybrid

About The Position

Built Technologies is transforming how capital moves through construction and real estate finance. Our platform connects lenders with the owners, developers, and general contractors they finance. The Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone. As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence, owning end-to-end delivery for enterprise-scale lending clients and contributing to the broader team's operations. This role supports owners, developers, and general contractors and is well-suited for individuals with construction context and the ability to deliver software.

Requirements

2-4 years of experience in SaaS implementation, professional services, or enterprise project delivery, ideally in construction technology, financial services, fintech, or a complex B2B software environment.
Construction industry experience is strongly preferred.
Experience working for or closely with an owner, developer, general contractor, subcontractor, or construction technology company, and understanding the operational realities of running projects.
Proven ability to deliver concurrent client implementations on time and to a high standard, with examples of measurable client outcomes driven.
Strong client communication and relationship management skills; ability to navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.
Track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients.
Working knowledge of construction project and financial workflows, such as project set-up, project financials, payables, lien waivers, project controls, or subcontractor/vendor coordination.
Ability to translate customer workflows into practical workflows in Built.
Experience with implementation methodologies (Agile, Waterfall, or hybrid approaches) and comfort adapting the approach to the client's environment.
Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly and apply them effectively.
Leverage AI tools to enhance productivity, quality, and speed of work.
Use AI to support drafting, analysis, summarization, and problem-solving.
Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
Apply AI to sharpen decision-making and strengthen strategic insights.
Share effective AI use cases and best practices with the team.

Responsibilities

Lead complex implementations for owner, developer, and general contractor clients, managing project scope, risk, and timeline with autonomy and accountability for outcomes.
Conduct discovery and planning sessions with client stakeholders, translating strategic business goals and workflows into actionable implementation roadmaps.
Manage escalations and navigate organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
Identify process improvements and standardization opportunities across the implementation portfolio, documenting repeatable solutions and sharing them with the broader team.
Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team, using data to surface patterns and drive improvement.
Leverage AI tools to accelerate project planning, client communication, and risk identification across the portfolio.