Implementation Analyst

The Troodon Group LLC•Little Rock, AR

19h•Hybrid

About The Position

The Implementation Analyst I role manages implementation projects for broker teams conducting employee benefit services and enrollments. The purpose of this position is to partner with the broker team in the onboarding process to gather information on the client's current Benefit processes and to effectively configure the Benefits Administration portal. In this role you will work under the direction of the department manager and closely with the Broker team to ensure their client expectations are continually met or exceeded. You will provide implementation project management, system configuration, and ongoing technical support to new and existing clients.

Requirements

Basic Insurance and Employee Benefit knowledge (preferred but not required)
Ability to work independently
Proficient Microsoft Office skills
Project management skills
Strong Technical aptitude
Strong attention to detail
Strong analytical ability, excellent communication skills, both written and verbal, with the ability to manage projects and multiple priorities simultaneously
Ability to handle and resolve issues
Strong customer service skills
Ability to be an effective team member and work well with others
Must be able to work outside of normal work hours on occasion
1 years' experience in a role that had data analyst and/or project management exposure
Bachelor’s Degree (preferred but not required)
Proficient Microsoft Office Skills (may be required to complete proficiency testing)
Daily online attendance required in remote work environment during normal business working hours
In-person and/or hybrid attendance occasionally required for company and/or team meetings
The Company reserves the right to require in-person attendance at the Company’s worksite at any time.
The Company also reserves the right to make full-time attendance at the Company’s worksite an essential job function for this position if attendance becomes necessary to increase productivity, to develop teamwork, to conduct training, to better address customer needs, or to accomplish any other valid business goal.
If full-time attendance requirements for this position materially change, the Company will provide thirty (30) days’ prior notice of the change.

Nice To Haves

Basic Insurance and Employee Benefit knowledge
Bachelor’s Degree

Responsibilities

Manage assigned projects using effective project management approaches with the goal of meeting business and IT objectives. Ownership of assigned project deliverables.
Ability to identify and document business rules, data types, and conversion requirements.
Responsible for ensuring system configuration is in accordance with required documentation to include quality assurance and testing to ensure accuracy before delivery.
Census and Enrollment Data management and Quality Assurance. Troubleshooting issues in format, data, and reports related to the conversion of the data and communicating with internal partners and discussing key findings during the conversion process.
Support the flow/timeline of the implementation to the established deadlines and escalate when necessary.
Provide brokers with direction, training, and ongoing technical support.
In partnership with the Broker team, support the handoff process from Implementation to Service/Account Management to ensure employer group satisfaction and continuity.
Consistently maintains security and confidentiality of all client data per client, platform, company policy and HIPAA requirements.
Effectively communicates technical issues and problems to non-technical clients.
Balance competing priorities on multiple projects.
Diagnoses and solves technical problems.
Works collaboratively with internal partners to resolve issues.
Gain knowledge of and ability to manipulate most areas of implementation and system configuration.
Maintain knowledge and competence in most aspects of implementation and system configuration.
Retain accountability for successful implementation projects.
Respond to email and phone requests for support in a timely fashion.
Participate in staff meetings, conference calls, and other meetings, as needed.
Participate in training, shadowing, and ongoing learning to build knowledge of implementation and system configuration processes.