Implementation Analyst

Cyncly•Solon, OH

1d•Remote

About The Position

Cyncly is a global technology powerhouse with over 2,400 employees and 70,000 customers across more than 100 countries. The company transforms how customizable products and spaces are imagined, designed, sold, managed, and made through its end-to-end software solutions. Cyncly connects professional designers, retailers, and manufacturers to a vast repository of product content, serving industries such as Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring, with operations spanning North & South America, Europe, Asia Pacific, and Africa. With over 30 years of experience, Cyncly is expanding through organic growth and strategic acquisitions, supported by leading growth private equity firms specializing in technology. As an Implementation Analyst, you will collaborate closely with customers and internal teams to facilitate smooth implementations of FeneVision products and ensure they deliver tangible value. Your role involves validating and documenting project outcomes, supporting knowledge transfer within the team, and fostering strong, long-term client relationships. This position also requires cross-functional collaboration, adaptability to evolving project requirements, and travel as needed.

Requirements

Completed Bachelor of Science in Engineering, Engineering Technology or equivalent.
2-3+ years experience with software implementation.
Service oriented with the motivation to meet tight deadlines.
Adept at overseeing multiple tasks and projects.
Ability to perform individually while working as part of a global team.
Proactive profile and a sense of ownership of assigned project tasks.
Excellent communication and problem-solving skills.
Works independently and effectively at client sites.
Detail Oriented.
A strong knowledge of software systems
Availability to travel.

Responsibilities

Work closely with internal and customer project teams to deliver successful implementations of FeneVision products.
Provide support, and guidance to our customers to help them quickly get value out of our product and solution offerings.
Test configuration and solutions to ensure they satisfy customer requirements.
Manage and update task assignments to meet company and customer commitments.
Create and updates client facing documentation including, but not limited to, meeting minutes and trip reports.
Support knowledge transfer to other team members or FeneVision groups.
Commitment to building long and lasting client relationships.