Implementation Analyst

August Health

1d

About The Position

As an Implementation Analyst at August Health, you will be instrumental in the successful rollout of the August platform for customers. Working closely with Implementation Managers, you will execute key aspects of the implementation process, including system configuration, data preparation, training support, and process improvement. This role is ideal for individuals early in their career who are enthusiastic about technology, enjoy problem-solving, and seek hands-on experience in SaaS implementations and customer-facing roles. You will be crucial in enabling the team to scale by managing execution-heavy workstreams, allowing Implementation Managers to concentrate on strategy, stakeholder alignment, and complex problem-solving.

Requirements

• Bachelor’s degree required; demonstrated interest in technology, data, or process-driven work is a plus
• Up to 2 years of experience (internships, coursework, or early career roles welcome)
• Strong interest in technology, SaaS, or healthcare systems
• Highly organized with strong attention to detail and ability to manage multiple tasks
• Comfortable working in spreadsheets (Excel/Google Sheets) and learning new systems quickly
• Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges
• Clear and professional communication skills, with comfort in customer-facing settings
• Proactive and resourceful—willing to take ownership and figure things out
• Excited to work in a fast-paced, evolving environment

Nice To Haves

• Experience with data entry, data analysis, or system configuration
• Exposure to SaaS, healthcare, or senior living environments
• Familiarity with project management or implementation work

Responsibilities

• Support full-cycle implementations by executing key tasks across multiple customer projects
• Configure the August platform based on defined workflows and requirements
• Prepare, clean, and validate data for migrations and system setup
• Build and maintain spreadsheets, templates, and tracking tools to support implementations
• Join customer calls to take notes, track action items, and follow up on next steps
• Assist with training preparation and delivery, ensuring customers feel confident using the platform
• Partner with Implementation Managers to document workflows, requirements, and decisions
• Identify opportunities to improve internal processes, tools, and documentation
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to support customer needs
• Manage multiple workstreams simultaneously while maintaining attention to detail and quality

Benefits

• Market-competitive compensation based on experience and ability, including significant equity option grants
• 100% company-paid premiums for health, dental, and vision coverage
• Company contributions to your HSA
• 2% 401(k) match
• Support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness
• Flexible time off policy
• 100% paid family leave
• All-expenses-paid, in-person company offsites twice a year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees