Payments Implementation Analyst

Customers Bank•Malvern, PA

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: The Payments Implementation Analyst supports the execution of new payment initiatives and large-scale enhancements across the bank’s payment ecosystem, including initiatives aligned to broader organizational efforts. This role is responsible for assisting with the end-to-end implementation lifecycle, including vendor relationships, onboarding, client setup, system configuration, testing, and go-live readiness for new payment capabilities. This position requires coordinating cross-functional teams, gathering and translating client requirements, and driving projects to completion within defined timelines. The analyst acts as a key point of contact throughout the implementation lifecycle, managing multiple projects simultaneously while identifying risks, escalating issues, and ensuring successful delivery of new business initiatives.

Requirements

1–3 years of experience in payments, banking operations, or project support
Basic understanding of payment systems and workflows (ACH, wires, RTP, etc.)
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong communication and collaboration skills
Strong analytical, problem-solving, and communication skills
Ability to coordinate across multiple teams and stakeholders
Problem-solving mindset with ability to identify and address issues proactively
Detail-oriented with a focus on accuracy and quality
Strong communication and collaboration skills
Self-motivated, accountable, and committed to operational excellence
Adaptability in a fast-paced, evolving environment
Team-oriented with a willingness to support broader team needs

Nice To Haves

Experience with payment platforms (e.g. payment hubs, or similar systems)
Familiarity with agile product management methodologies and backlog management
Experience working in a regulated financial services environment

Responsibilities

Support end-to-end implementation of new payment products, clients, and business initiatives
Assist with onboarding activities, including requirements gathering, client setup, and system configuration
Help map payment workflows, processing rules, and operational procedures
Ensure implementations are delivered accurately and aligned with defined requirements
Participate in testing activities including UAT, regression testing, and validation of payment flows
Document test cases, results, and defects, and support issue resolution
Support post-implementation validation and stabilization activities
Partner with Product, Technology, Operations, Risk, and business teams to support implementation efforts
Coordinate tasks, timelines, and dependencies across multiple stakeholders
Communicate progress, risks, and issues to ensure alignment and timely delivery
Support onboarding of new partners, integrations, and payment capabilities
Maintain implementation documentation, procedures, and onboarding materials
Support the development of standardized, repeatable implementation processes
Identify opportunities to improve efficiency, reduce errors, and enhance scalability
Ensure documentation aligns with audit, risk, and compliance expectations