Implementation Specialist - Payments

Lightspeed DMS • South Jordan, UT

7d

About The Position

Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.
Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.
Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
Are you a problem-solver who loves the "Aha!" moment when a complex system finally clicks for a customer? We are looking for a Payments Implementation Specialist to be the face of our newest payments solution. You’ll be the technical guide who takes our dealers from “just signed” to “fully operational,” ensuring their business doesn’t miss a beat.
As an Implementation Specialist, you are a consultant, a coach, and a technical project lead all in one. You will own the onboarding journey for our dealers, translating their business needs into a perfectly configured payments ecosystem. You aren’t just configuring software; you’re setting the foundation for their future growth.

Requirements

• Technical Aptitude: 2+ years of experience in technical implementation, software support, or a similar “high-touch” client-facing role.
• Retail/Fintech Fluency: Experience with POS systems, payment processing, or retail operations is a major plus.
• Hardware Experience: Proficiency in supporting and configuring Ingenico, Verifone and similar POS hardware equipment in a retail environment.
• Communication Clarity: You can explain complex technical concepts to a non-technical audience without breaking a sweat.
• Precision & Detail: You’re the type of person who double-checks the settings because you know the small things matter for a business owner.
• Resilience: You thrive in a fast-paced environment and can pivot quickly when a customer’s needs change.
• Education: High school or GED is required. Bachelor’s degree preferred, or equivalent hands-on experience in the field.

Nice To Haves

• PMP Certification
• Associate or Bachelor’s college degree

Responsibilities

• Own the Journey: Manage the end-to-end implementation process from initial discovery and workflow planning to hardware configuration and the final "Go-Live."
• Be the Expert: Lead virtual training sessions that empower dealers and their staff to use our payment solutions with confidence.
• Problem-Solve in Real-Time: Tackle technical hurdles, configuration challenges, and network complexities with a solution-oriented mindset.
• Consult & Optimize: Analyze a dealer’s current setup and recommend best practices to ensure they are getting the most ROI from our platform.
• Collaborate for Quality: Work closely with Project Managers and Hardware Specialists to ensure every deadline is met and every device is synced.
• Voice of the Customer: Provide feedback to our Product and Engineering teams to help us continuously improve the user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees