Payments Specialist

BANK FUND STAFF FEDERAL CREDIT UNION

5d•$55,000 - $68,000•Hybrid

About The Position

BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role which means that on-site work will be expected. After completion of training for the role, staff generally work on site 40% of the time but this is subject to change based on health and safety standards and operational need. Bank Fund Staff Federal Credit Union is seeking a Payments Specialist to support the execution and continuous improvement of the Credit Union’s electronic payments ecosystem. This role supports operational processing, reporting, compliance monitoring, and product development across multiple payment rails/products including ACH, Zelle, Check, E-Transfer, FedNow, Bill Pay, and other emerging payment technologies. The specialist will play a key role in ensuring operational accuracy across all EFT products via daily processing. Additionally, they will support the broader payments team with reporting, analysis, compliance reviews, and enhancements across digital payment products. This position offers exposure to modern payment infrastructure and emerging financial technologies including real-time payments and digital assets.

Requirements

Minimum of 2 years of experience in payments, banking operations, treasury services, or financial services.
Experience working with payment rails such as ACH, check processing, or real-time payments.
Strong analytical and problem-solving skills.
Strong attention to detail and operational discipline
Analytical mindset with ability to interpret financial transaction data
Ability to manage multiple payment products and workflows simultaneously
Process improvement and problem-solving skills
Strong communication and collaboration abilities

Nice To Haves

Familiarity with NACHA rules, payments compliance frameworks, or network operating rules
Experience with payment platforms, dashboards, or financial reporting tools.
Knowledge of modern payment technologies such as real-time payments, digital wallets, or digital assets.

Responsibilities

Perform daily operational processing for check inclearing and exception handling, including review of returns, adjustments, and operational investigations.
Support operational workflows across additional payment products including ACH, Zelle, external transfers, bill pay, and FedNow.
Assist with payment investigations, transaction research, and exception management.
Ensure adherence to operational procedures and service level expectations.
Assist with payment investigations, transaction research, and exception management.
Responsible for the Credit Union’s various payroll programs and overseas the Payroll Distribution system.
Receives, processes, and posts the World Bank’s Cash Management files on a daily basis. This includes ensuring timely receipt of payroll and pension files from the World Bank and IMF.
Processes all ACH origination files on behalf of the Credit Union.
Support compliance monitoring for payments products, including adherence to NACHA rules, payment network guidelines, and internal policies.
Produce recurring and ad-hoc reports related to transaction volumes, operational performance, risk indicators, and product usage.
Analyze payment activity across platforms to identify trends, anomalies, and opportunities for operational improvement.
Assist’s management and Payments Analyst in with providing data for dashboards..
Support compliance monitoring for payments products, including adherence to NACHA rules, payment network guidelines, and internal policies.
Assist in preparing documentation and materials for audits, regulatory reviews, and internal risk assessments.
Monitor operational processes to ensure appropriate controls are in place.
Partner with the EFT Manager and cross-functional teams to identify opportunities to improve payment workflows and operational efficiency.
Assist with implementation and ongoing support of new payment products and services including domestic and cross-border payments and emerging initiatives.
Participate in system testing, documentation updates, and product rollout activities.
Work closely with IT, fraud, risk, accounting, and member service teams to resolve payment issues and support product initiatives.
Contribute to documentation of procedures and knowledge resources for payment operations.
Serves as point of contact for all escalated inquiries from members, regulatory agencies, and internal staff.