Implementation Analyst

OpenGov•Atlanta, GA

1d•Onsite

About The Position

OpenGov is seeking an Implementation Analyst (IA) to support the successful delivery of Government App Builder (GAB) implementations. GAB is a low-code/no-code platform that enables state and local governments to design and deploy solutions for grants management, disaster preparedness and recovery, capital planning, and project management. The IA will execute configuration, scripting, and solution design under the guidance of OpenGov technical leads, translating customer requirements into functional applications. This role is critical for ensuring high-quality, scalable, and repeatable implementations, and the IA will collaborate closely with Implementation Consultants (ICs), Project Managers (PMs), and customers to build, test, and refine solutions, contributing to faster delivery, stronger product adoption, and long-term customer success.

Requirements

1–3 years of experience in software implementation, technical consulting, or a related client-facing role
Strong problem-solving skills with the ability to translate business needs into technical solutions
Experience working with structured data (Excel, CSVs, etc.) and performing basic data transformations
Ability to work in a fast-paced environment with shifting priorities
Strong communication skills and ability to collaborate closely with technical and non-technical stakeholders
Bachelor's degree in a related field (e.g., Business, Computer Science, Information Systems, or Public Administration)

Nice To Haves

Familiarity with scripting or web technologies such as JavaScript, HTML, or CSS
Basic understanding of REST APIs, integrations, or system interoperability
Exposure to version control tools such as Git/GitHub
Experience with or interest in modern development tools (e.g., Cursor, Codex, Claude Code)
Experience working with government systems, workflows, or public sector clients
Familiarity with reporting tools, SQL, or data visualization platforms
GIS experience is a plus

Responsibilities

Execute customer implementations by configuring workflows, forms, and system logic within the GAB platform under the direction of technical leads
Translate business requirements into functional configurations, scripts, and system designs
Support data setup, validation, and transformation to ensure accuracy and usability
Assist in building and maintaining integrations (APIs, data connections) where applicable
Participate in daily working sessions with internal leads to review progress, receive feedback, and iterate quickly
Validate deliverables against defined acceptance criteria to ensure quality and consistency
Document configurations, business logic, and implementation patterns for reuse and scalability
Collaborate with cross-functional teams (Product, Engineering, Adoption) to surface feedback and improve the platform
Support customer training and enablement by helping prepare environments and materials