Implementation Analyst Sr - Commercial Card Services

PNC•Home Location-PA (PAH01), PA

2d•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Implementation Analyst Sr within PNC's Commercial Card Services organization, you will be based anywhere within PNC's footprint. The ideal candidate should have experience partnering with large corporate clients, managing multiple workstreams through a structured project management approach and support end- to-end commercial card implementations to ensure a seamless client experience. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 2+ years of relevant professional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Analytical Thinking
Change Management
Customer Solutions
Data Analytics
Financial Processes
Organizational Analysis
Storytelling
Waterfall Model
Accuracy and Attention to Detail
Application Delivery Process
Consulting
Effective Communications
Knowledge Of Product Line
Managing Multiple Priorities
Operational Functions
Problem Management Process
Standard Operating Procedures

Responsibilities

Implements complex new products and services for clients.
Analyzes requirements and gathers deliverables to complete the implementation, ongoing relationship management and maintaining client-specific operating procedures.
Provides sales or consultative support to prospects or clients in select deals.
Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product.
Coordinates and produces data for pre-implementation validation.
May coordinate implementation work done by other staff.
Analyzes, assesses and documents client requirements while adhering to established processes and procedures.
Advises staff on implementation operating procedures.
May develop and maintain training materials and on-line demonstrations for product implementations.
May provide end user customer training.
Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client.
Identifies/develops necessary solutions.
Ensures positive ongoing client experiences.
Manages multiple complex implementations simultaneously; reports progress relative to service level performance.
Facilitates/coordinates internal and external stakeholder meetings for implementation projects.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service