Impact Partner Specialist

REGIONAL EAST TEXAS FOOD BANK•Tyler, TX

8d•Onsite

About The Position

The Impact Partner Specialist works directly with and supports community partners within a geographic region that have formalized partnerships with the East Texas Food Bank (ETFB). Reporting to the Impact Partner Manager, the specialist oversees partner-agency relationships, including agency setup, compliance, and partnership services. The role also supports agencies with succession planning and regularly visits assigned agencies to evaluate opportunities for growth and increased sustainability. The position is based at 3201 Robertson Road in Tyler, Texas, and involves both office and warehouse environments. It requires use of general office equipment, periods of sitting, standing, and bending, and walking in the warehouse. Travel is listed as up to 50%; the working-conditions section specifies approximately 40% travel throughout the 26-county service area.

Requirements

Five years of progressive work experience in the nonprofit industry or a similar industry.
High school diploma or GED equivalent, or an equivalent combination of education and experience demonstrating the ability to perform the job.
Valid driver's license, motor vehicle insurance, and an acceptable driving record.
Excellent written and verbal communication skills.
Technological proficiency.
Intermediate skills in Microsoft Office programs, including Excel, Word, and PowerPoint, and the ability to quickly learn new software systems.
Ability to work with attention to detail and accuracy and meet deadlines.
Self-starter with high motivation.

Nice To Haves

Bilingual English and Spanish.
Specific knowledge of client databases and inventory software.
Experience working with governmental agencies and other nonprofits.

Responsibilities

Maintain and oversee day-to-day relationships between community partners, agencies, and the food bank.
Screen potential agencies and their personnel for ETFB partnership; review agency missions, oversee completion of applications and forms, conduct site visits, and develop partnership recommendations.
Assist with agency orientation and ongoing training.
Update agency databases, including Salesforce and CERES, with information collected during inspections and site visits.
Ensure community partners and partner agencies are routinely monitored for program compliance.
Respond to calls from neighbors in need of food and potential agencies seeking to partner in food-relief efforts.
Provide partners with assistance and constructive feedback while maintaining a high level of customer service.
Set up agencies and shoppers in CERES.
Maintain timely communication with partners and other ETFB staff.
Help organize and plan the Annual Agency Conference.
Inform the Impact Partner Manager of issues regarding partner agencies.
Maintain a quality relationship with the Texas Department of Agriculture and stay current on program changes and requirements.
Ensure compliance with state and federal regulations at administrative and site levels.
Identify opportunities for partner-agency education to improve efficiency or long-term sustainability.
Evaluate opportunities to respond to and close the hunger gap in the designated service area.
Work collaboratively with the Retail Store Program.
Use data tools to inform decisions regarding partner growth.
Perform all other duties as assigned.