Impact Manager

City Year•Manchester, NH

2d•Onsite

About The Position

City Year New Hampshire is seeking a collaborative, relationship-centered and results-oriented individual to serve as an Impact Manager (IM). The Impact Manager plays a critical role overseeing successful implementation of City Year New Hampshire’s school-based service model by coaching and developing AmeriCorps Members (ACMs) as they support student learning and growth academically and social emotionally. In this role, the IM manages a team of 5-12 City Year AmeriCorps members at their designated school, where they spend the majority of the work week. The IM will coach and support their ACM team through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills, and partner with site Impact Leadership to plan and support the overall Learning & Development experience of all members. The IM works closely with school staff with the support of Impact Leadership in pursuit of meaningful outcomes at a student level and satisfaction at a partnership level. The IM develops and manages relationships with the school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver targeted and integrated interventions for students throughout the school day. The IM also works with school staff, non-profit partners, and AmeriCorps members to support whole school engagement, after-school programming, and family engagement. Reporting to the Impact Director, Impact Managers meet regularly with peers and department leadership to share promising practices, challenges, and resources, and with the full staff team in pursuit of organizational priorities.

Requirements

Demonstrated ability to develop and manage complex relationships with schools and community partners.
Proven ability to have tough conversations and to hold people accountable towards performance goals.
Manage relationships with a diverse group of internal and external stakeholders to achieve service goals and corps member development.
Proven success managing diverse teams towards a common goal.
History of coaching/leading young people between the ages of 17-24.
Experience achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels.
Ability to problem solve, troubleshoot and show creative problem solving when faced with barriers.
Ability to translate mission and vision from organization level and talk about complex topics and parse them for specific audiences.
Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our corps members in service.
Experience creating a climate in which others feel connected to an organizations’ strategy and proven ability to effectively lead through change.
Proven success setting goals and direction with a keen understanding of how they fit into the context of broader strategies to connect mission to day-to-day work.

Nice To Haves

3-5 years of relevant experience, work in the education sector preferred.
City Year/AmeriCorps experience is a plus.
Familiarity with Manchester and/or Manchester School District a plus.
Able to develop diverse talent through coaching, performance plans, reviews, and leadership opportunities.
Thrives in a diverse, youthful, high energy, entrepreneurial, and fast-changing environment.

Responsibilities

Observing and coaching AmeriCorps Members on their implementation of academic intervention programs and student engagement strategies, providing feedback to support their continued growth and monitoring outcomes for students.
Observing and coaching AmeriCorps Members on their implementation of Social Emotional Learning interventions, providing feedback to support their continued growth and monitoring outcomes for students.
Overseeing ACM-led school climate activities and organizational initiatives, including student/parent/family engagement events, and fully integrating into school-led initiatives.
Managing/overseeing After School programs through the development and/or implementation of curriculum to enhance enrichment experiences.
Overseeing collection and input of data by AmeriCorps Members
Tracking progress to goals and meaningful student outcomes
Informing data-driven decisions and strategy
Leading ongoing AmeriCorps member mentoring, support, and development through consistent individual check-ins and team support.
Building a positive team culture in which AmeriCorps Members feel valued, supported, challenged, and successful.
Ensure AmeriCorps members are engaging in and applying training material and feedback from coaching to continue to improve within their Student Success Coach role.
Partnering with Impact Coach and Impact Director to identify trends across teams to provide support through training and coaching.
Partnering with Impact Leadership on AmeriCorps Member professional and career development and training (Leadership After City Year, resume reviews).
Monitor implementation of school partnership agreement and conditions for success.
Participate in school leadership meetings, sharing updates and offering support with school-based initiatives and ensuring continuous alignment on service and student support.
Leverage consistent and strong communication and negotiation skills to ensure best possible implementation of WSWC for positive student and ACM outcomes.
Coach Service Leaders and team on organizing and leading culture building activities and trainings within the schoolhouse.
Use data to continuously evaluate partnership progress and satisfaction, and student and member outcomes, and engage with school/district instructional coaches and Impact leadership to ensure ACMs receive additional coaching and support as needed.
Partner with CYNH’s departments and staff through applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees as needed to ensure site-wide goals are met.
Participate in both individual and site-wide learning opportunities centered on Diversity, Belonging, Equity, and Inclusion (DBEI) practices.
Contribute to Impact Department operations by leading on short-term and/or annual projects to improve overall service impact and/or ACM experience.