Impact Manager, New Sales

RQI Partners•Dallas, TX

2d•Remote

About The Position

RQI Partners (RQIP), a mission-driven partnership between the American Heart Association and Laerdal Medical, is seeking an Impact Manager, New Sales to support its lifesaving mission by helping healthcare customers adopt and use the RQI Portfolio. Applicants are currently being accepted only in Dallas, Texas. The role manages designated customer accounts, builds trusted relationships with hospital leadership and program administrators, and drives new sales, renewals, expansions, retention, successful implementations, and customer success. The position requires travel as needed, including possible overnight travel, with an expectation of three to four high-quality in-person customer meetings per week. Travel percentage varies by territory or region. The role requires regularly lifting and carrying up to 70 pounds. The Impact Manager represents the complete RQI Portfolio, develops customer understanding of its features, functionality, value, and return on investment, and helps customers use available analytical tools to demonstrate program results. The role also supports new program introductions, coordinates strategic account-based marketing initiatives with marketing peers, and builds a network of customer champions for peer referrals. The estimated annual base salary is $100,000–$105,000; this range excludes other compensation and benefits, and the offered salary may depend on qualifications, education, certifications, experience, and skills.

Requirements

Bachelor’s degree in Business, Life Sciences, or a related field; a combination of education and experience may be considered for qualified applicants without a degree who meet the other requirements.
At least 5 years of experience in one or a combination of field-based sales, account management, and relationship management, with consistent achievement of business goals.
Ability to travel as needed to manage accounts and meet customers, with possible overnight travel; expected to conduct three to four high-quality in-person meetings per week, with travel percentage varying by territory or region.
Ability to regularly lift and carry 70 pounds.
Valid driver’s license.

Nice To Haves

Experience delivering education or training in a clinical environment.

Responsibilities

Achieve targets for new order value, subscribers, subscriptions, and account revenue.
Manage allocated customer accounts in a customer-centric manner and ensure their overall health.
Use a consultative sales approach to achieve financial goals.
Drive adoption and successful implementation of the RQI Portfolio at customer sites, including support for super users.
Build long-term relationships with designated customers and establish trust with hospital senior management and program administration contacts.
Promote the RQIP mission and engage customer leadership in the RQI journey.
Build customer champions and share customer best practices in RQI program adoption.
Ensure designated customers maximize RQI Portfolio adoption and that assigned accounts meet expansion and renewal targets and retain learners and subscriptions.
Represent the complete RQI Portfolio competently and support introductions of new programs and features.
Conduct research and coordinate with marketing peers on strategic account-based marketing initiatives.
Help customers understand and report the value and cost savings of their RQI programs.
Ensure customers successfully use available analytical tools to drive impact and demonstrate results to senior management.
Travel as needed to manage customer accounts and meet with customers, including possible overnight travel.