Imaging Workflow Coordinator - outpatient radiology
About The Position
The Imaging Workflow Coordinator is the liaison between radiologists, medical staff from various facilities, Teleradiology sites, and more. Their primary function is to support patient care workflow and reading processes by distributing work appropriately, following workflow guidelines from Operations directives, and communicating effectively to provide good customer service. Imaging Workflow Coordinator is a key decision-maker in problem-solving issues. This problem-solving requires strong critical thinking and decision-making skills while thinking creatively to facilitate patient care. Imaging Workflow Coordinator role team is a customer-focused service line and requires connecting with others through remote technology. Imaging Workflow Coordinator Team’s daily workflow is a multi-faceted role that involves administrative support functions, working in clinical programs, and fielding incoming phone calls. The job is fast-paced, variable, and requires quick thinking.
Requirements
- High School Diploma or equivalent required
- 1-3 years’ experience working in healthcare environment
- Requires the use of office equipment, such as computers, fax machines, telephones and copiers
- Requires computer related activities for extended periods of time
- Lifting up to 25lbs.
- Requires sitting for most of the shift.
- Must be well organized, with high attention to detail when maintaining the workflow and merging imaging exams.
- Must be solution oriented to work through any challenges to complete the work accurately within the set guidelines.
Nice To Haves
- Associates degree preferred
Responsibilities
- Support patient care workflow and reading processes by distributing work appropriately.
- Follow workflow guidelines from Operations directives.
- Communicate effectively to provide good customer service.
- Problem-solve issues requiring strong critical thinking and decision-making skills.
- Facilitate patient care creatively.
- Connect with others through remote technology.
- Perform administrative support functions.
- Work in clinical programs.
- Field incoming phone calls.
- Learn radiology information systems (RIS), mammography information systems (MIS), Dictation and image archival, and workflow management system (within PACS) to aid in digital workflow.
- Merge/link imaging exams, fix system exceptions, track down outside imaging exams.
- Monitor imaging exams in the system for appropriate turnaround times system-wide and assist as needed to meet agreed-upon standards.
- Communicate effectively with Radiologists, understanding workflow and distributing imaging cases appropriately.
- Learn community partners and JV workflow (images, report transmission, Teleradiology) and distribution of subspecialty work.
- Assist in team staffing due to unexpected staffing shortages.
- Continue to learn and develop job responsibilities as workflow needs change or new workflows are developed.
- Take initiative for continued growth in understanding of job duties and request additional assistance/training as needed.
- Ensure clinical workflows, data management and application processes are implemented to support reliable, accurate, scalable, and timely reporting.
- Support procedure and report updates for billing reconciliation.
- Complete other tasks and projects as assigned.
Benefits
- Competitive hourly rate
- Medical/Dental/Vision benefits the 1st of the month following your start date
- 401K with Profit Sharing beginning day 1 of employment
- Vacation and PTO days on an accrual basis beginning on your start date
- 6 paid holidays
- 4 hours of paid community service or volunteer hours a year
- Annual bonus opportunity for all
- Annual reviews for merit increases
- Opportunity to learn and grow your career within Windsong
- Stable organization with a great reputation in WNY
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
