Radiology Workflow Coordinator

Summit Health•Village of Highland Falls, NY

2d•$21 - $26•Hybrid

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Requirements

High School Graduate/GED / Equivalent required.
2-4 years of experience within medical or imaging field required.
Ability to communicate in English, both orally and in writing required.
Strong interpersonal and communication skills required.
Ability to perform diverse work assignments with time limitations with a high degree of accuracy required.
Ability to use problem solving, critical thinking and priority setting skills required.
Advanced computer skills including email, excel, Microsoft applications and ability to comprehend and utilize Electronic Medical Record System, RIS and PACS Systems.
Travel to satellite locations as needed.

Nice To Haves

Knowledge of Radiology critical results reporting systems.

Responsibilities

Participate in meetings/work groups to ensure communication and knowledge of operational activities and overall customer satisfaction outcomes in the Imaging department.
Understanding of Mammography Birad coding.
Ensure all breast imaging exams get read in a timely manner.
Track and monitor all Imaging follow-up tasks as required.
Act as a liaison between the Radiologists and the staff in communicating required changes or improvements for processes related to the Imaging department.
Assist referring offices with scheduling appointments or any other concerns as it pertains to Imaging.
Communicate any physician or patient concerns to management and staff to achieve positive outcomes.
Maintain open communication with the SMG breast navigation team and the SMG breast surgeon’s offices in regard to processes and workflows.
Answer all patient questions related to breast imaging and services provided by SMG CITYMD.
Provide one on one support to Imaging patients with special concerns.
Obtain and upload patient prior imaging exams and reports for comparison purposes.
Schedules all call backs within 24-48 hours; log all results; prepares certified letters after documenting unsuccessful attempts to contact patient.
Prepare monthly call back statistics required by MQSA.
Enter orders for imaging exams in RIS as needed.
Call and schedule diagnostic mammography exams. (callbacks)
Schedule targeted mammography exams in follow up to Breast MRI’s.
Assist breast center with scheduling breast imaging including, diagnostic mammograms, ultrasound exams, breast MRI’s, biopsies and needle localizations.
Email daily breast MRI schedule to appropriate breast Radiologist and coordinate any additional imaging from the exam results to the referring providers.
Confirm that all patient Imaging results go out in a timely manner to ensure compliance.
Retrieve pathology results for all Imaging sites and enter results into RIS.
Confirm all addendums are given to the appropriate Radiologist and that results are sent to patient.
Communicate Radiology critical results and incidental findings in a timely manner while following the proper workflow.
Act as central liaison for any calls from referring offices requiring assistance from the Radiologists.
Ensure the transmission of mammography result letters to patient portal.
Preparation and distribution of mammography reminder letters to patients.
Demonstrates knowledge and compliance of safety, OSHA, and HIPPA regulations.
Attends mandatory in-services.
Other job duties as required.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other Imaging office locations.
In addition to the duties and responsibilities listed above, all employees are expected to support Summit Medical Groups mission, vision and values.
Comply with policies, procedures and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.