Imaging Services Assistant - PRN Status - Bronson Battle Creek

Bronson Healthcare Group•Battle Creek, MI

1d•Onsite

About The Position

The Imaging Services Assistant supports the operation of the Radiology department under general supervision and according to established procedures. Depending on the employee’s area of expertise and assignment, the role maintains records and patient flow and supports Radiology processes. The assistant provides customer service to patients and employees. Employees providing direct patient care must demonstrate competencies specific to the population served. Level I assistants perform patient communication and wayfinding, maintain supplies, handle calls and incoming faxes, prepare results for mailing, and perform mail delivery within Radiology on weekdays. MRI assistants also help check in and prepare patients before exams. Level II and III assistants perform these duties and additionally support Radiology workflows across multiple modalities and systems, coordinate information with clinical staff, manage records and critical results, support imaging protocols and patient safety, and assist with scheduling and exam readiness. Level III assistants also train new Imaging Assistants and serve as Charge Imaging Assistant when the Leader is not in the facility. The position is PRN status, with variable shifts and 10 scheduled weekly hours. Weekend shifts may be required, holidays are assigned on a rotational schedule, and employees may be asked to cover vacation shifts.

Requirements

High school diploma or GED.
Six months of related customer service work experience.
BLS certification within the first 90 days and maintained every quarter thereafter.
General knowledge of medical terminology.
Ability to work independently with minimal supervision and in a team environment, sharing tasks to ensure completion.
Strong technical aptitude and experience with diverse software.
Working knowledge of Microsoft applications.
Excellent telephone and interpersonal skills.
Strong attention to detail.
Excellent written and verbal communication and organizational skills.
Excellent multitasking skills and ability to balance competing priorities and meet deadlines.
Ability to apply logical reasoning to resolve challenges and achieve desired outcomes.
Ability to work scheduled weekends as required by the department, assigned rotational holidays, and vacation coverage shifts.
For employees providing direct patient care, competencies specific to the population served.

Responsibilities

Maintain record flow, patient flow, and processes in the Radiology department.
Communicate appointment instructions and reminders to patients.
Replenish stock in the work area.
Send, pick up, and deliver mail throughout Radiology departments; Level I mail delivery is on weekdays and Level II/III delivery is daily.
Help patients, families, and visitors navigate the campus safely and efficiently.
Handle incoming calls to the Radiology department and route them appropriately.
Prepare results for providers and patients for mailing.
Review incoming Radiology faxes and route orders, reports, and documentation; process record requests.
For MRI assignments, help check in and prepare patients before exams.
Monitor multiple Radiology modalities, applications, and hardware according to daily workflows.
Communicate with clinical staff to obtain correct information and orders for timely care.
Gather and analyze outside medical records to support clinical decisions.
Accurately record, track, and communicate critical results to the care team within required time limits.
Provide compassionate care, maintain professional standards and confidentiality, and detect and resolve common imaging workflow issues.
Ensure adherence to imaging protocols for diagnostic tests.
Facilitate scheduling and language access for patients who require interpretation.
Coordinate timely patient-record transfers in compliance with HIPAA; import records, documents, disks, and images into Epic and PACS.
Audit PACS for outstanding un-resulted exams and monitor system-wide ER Read and Call and Hold exams for timely reporting.
Prepare system-wide CT and MRI protocoling documentation and additional MRI safety documentation.
Obtain records urgently for critical incoming patients in coordination with Bronson First.
Work with the provider team to ensure information is available for accurate, timely reports.
Perform routine upkeep on result and disk printers.
Conduct screening interviews for CT and MRI patients; review CT, MRI, and PETCT protocol lists to verify orders and confirm required lab work is completed within the required timeframe.
Follow radiation safety procedures.
Level III assistants train new Imaging Assistants and serve as Charge Imaging Assistant when the Leader is not in the facility.
Work scheduled weekend shifts as required, assigned rotational holidays, and cover vacation shifts when needed.