Patient Coordinator: QuickCare Plus Bronson Battle Creek (PRN - On Call))

Bronson Healthcare • Battle Creek, NE

4d • Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Coordinator performs reception and clerical duties and serves patients, callers, and other departments by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The role includes routine duties specific to the assigned department, word processing, computer entry, patient-record maintenance, and filing. The coordinator serves as a liaison between patients and medical support staff and helps keep appointments, provider schedules, and treatment-room use organized. This position is PRN/on-call, part time, with a 12-hour day shift and 10 scheduled weekly hours at QuickCare Plus in Battle Creek. The role requires a high school diploma or GED and 6–12 months of experience.

Requirements

• High school diploma or GED.
• 6–12 months of experience.
• Communication, interpersonal, customer-relations, computer, typing, and clerical skills.
• Ability to concentrate, manage multiple priorities, and work flexibly in stressful situations.
• Good verbal communication skills for working effectively with staff, patients, and other departments or offices.
• Ability to problem-solve on-site staffing, staffing-related, and patient-related issues.
• Strong attention to detail; ability to prioritize and organize work to support quality and patient satisfaction.
• Outgoing personality and comfort working with patients of varied backgrounds.
• Ability to adapt to changes associated with organizational growth and consider long-term needs.
• Ability to maintain confidentiality and comply with relevant policies, laws, regulations, and safety practices.
• Ability to perform sustained computer or CRT work, detailed repetitive tasks, standing and walking, lifting light objects up to 20 pounds, and assisting with heavier tasks such as lifting and moving patients.

Nice To Haves

• Proficiency in Microsoft Office applications, including Word and Excel; training is available through BBCH.
• Cross-training to cover basic patient-billing inquiries.

Responsibilities

• Welcome and direct patients and visitors; answer, screen, and direct telephone calls, take messages, provide information, and help callers resolve problems when possible.
• Schedule appointments in person or by telephone, maintain physician schedules in MedAxxis according to office policies, and help ensure patient appointments stay on schedule.
• Notify providers of patient arrivals, monitor service delivery against the schedule, and alert providers to delays.
• Prepare for upcoming appointments by pulling charts, checking that pertinent tests and laboratory results are available, accessing Power Chart for outstanding results, and rescheduling appointments when relevant results have not returned; document rescheduling reasons.
• Retrieve new-patient information from Power Chart and use Mosaiq to identify new patients for entry into MedAxxis; direct new patients to the Records Coordinator for demographic and insurance information.
• Check patients in, verify and update medical-record information, coordinate patient checkout with the Medical Assistant, and provide required paperwork.
• Maintain patient accounts and records by obtaining, recording, and updating personal and financial information; record and collect charges and copays and follow up on payment plans.
• Contact patients who do not attend appointments, reschedule their next appointments, and forward no-show information to the practice biller for recording of fees.
• Maintain the reception area, work area, patient lobby, patient charts, physician reports, laboratory results, correspondence, and other records; file, sort, and deliver mail and records according to office protocol.
• Perform clerical and word-processing duties, including setting up and maintaining records, photocopying, obtaining records, preparing envelopes and forms, mass mailings, and distributing dictation.
• Compile data for reports and perform department-specific duties such as making appointments, maintaining schedules, and retrieving and preparing records and materials.
• Requisition office supplies and small-equipment repair or maintenance; monitor inventory, place and expedite orders, verify deliveries, and schedule equipment servicing and repairs.
• Coordinate with hospital personnel, physicians, physician-office staff, and other departments to clarify information, resolve problems, and support patient care.
• Assist the Clinical Operations Manager with prioritizing work, evaluating and modifying activities, and managing and maintaining physician schedules; communicate about front-office responsibilities.
• Support PCMH initiatives and compliance with JACHO and other regulatory agencies; participate in office process improvement.
• Maintain patient and organizational confidentiality, follow Bronson safety policies and procedures, maintain a professional appearance and attitude, and provide outstanding customer service consistent with the hospital’s mission and values.
• Follow applicable laws, regulations, policies, and procedures, including the Compliance Accountability Program and Code of Ethics; maintain a safe workplace and use proper body mechanics, safe work practices, and personal protective equipment when needed.
• Perform other duties related to daily physician-practice operations as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED