Imaging Services Assistant - PRN Status - Bronson Battle Creek

Bronson Healthcare•Battle Creek, NE

1d•Onsite

About The Position

The Imaging Services Assistant supports the operation of the Radiology department under general supervision and according to established procedures. Depending on expertise and assignment, the role maintains record flow, patient flow, and department processes, and provides customer service to patients and Bronson employees. Employees providing direct patient care must demonstrate competencies specific to the population served. Imaging Assistant responsibilities vary by level. Level I assistants perform patient communication and navigation, stock replenishment, mail delivery, call routing, preparation of results for mailing, and review and routing of incoming faxes and record requests. MRI assistants also help check in and prepare patients for exams. Level II assistants perform these duties and additionally monitor Radiology applications and hardware, coordinate with clinical staff, gather outside medical records, track and communicate critical results, support imaging workflows and protocols, coordinate language access and record transfers, import records into Epic and PACS, and monitor outstanding and urgent exams. Level III assistants also train new Imaging Assistants and serve as Charge Imaging Assistant when the Leader is not in the facility. The work involves very high levels of mental and visual fatigue, such as CRT work for 90 percent of the time, as well as sustained work requiring extremely close tolerances and considerable hand-eye coordination. The position is part-time, PRN, with variable shifts and 10 scheduled weekly hours. Weekend shifts and rotational holidays are required, and employees must be willing to help cover vacation shifts.

Requirements

High school diploma or GED.
Six months of related customer service work experience.
BLS certification within the first 90 days of employment, maintained every quarter thereafter.
General knowledge of medical terminology.
Ability to work independently with minimal supervision and collaboratively in a team environment.
Strong technical aptitude and experience with diverse software.
Working knowledge of Microsoft applications.
Excellent telephone, interpersonal, written, and verbal communication skills.
Strong attention to detail and organizational skills.
Excellent multitasking skills and ability to balance competing priorities and meet deadlines.
Ability to apply logical reasoning to resolve challenges and achieve desired outcomes.
Ability to work scheduled weekend shifts and assigned rotational holidays, and willingness to assist with vacation coverage.

Responsibilities

Maintain record flow, patient flow, and processes in the Radiology department.
Provide customer service to patients and Bronson employees.
Communicate appointment instructions and reminders to patients.
Replenish stock in the work area.
Send, pick up, and deliver mail throughout Radiology departments; Level II and III assistants deliver mail daily.
Assist patients, families, and visitors with navigating the campus safely and efficiently.
Maintain knowledge of unit locations, procedures, and Bronson and department policies.
Handle incoming Radiology calls and route them appropriately.
Prepare results for mailing to providers and patients.
Review incoming faxes and correctly route orders, reports, and documentation and process record requests.
For MRI assignments, help check in and prepare patients before exams.
Monitor multiple Radiology modalities, applications, and hardware according to daily workflows.
Communicate with clinical staff to obtain correct information and orders for timely care.
Gather and analyze outside medical records to support clinical decisions.
Accurately record, track, and communicate critical results to the care team within strict time guidelines.
Deliver compassionate care while maintaining professional standards and confidentiality.
Detect and resolve common imaging workflow issues and ensure adherence to diagnostic imaging protocols.
Facilitate scheduling for patients who require interpretation services.
Coordinate timely patient record transfers in compliance with HIPAA.
Import patient records, including disks, documents, and images, into Epic and PACS.
Audit PACS for outstanding un-resulted exams and monitor system-wide ER Read and Call and Hold exams for timely reading and reporting.
Prepare system-wide CT and MRI protocoling documentation and additional MRI safety documentation.
Obtain records urgently for critical incoming patients in coordination with Bronson First.
Work with the provider team to ensure information is available for accurate and timely reports.
Perform routine upkeep on result printers and disk printers.
Conduct screening interviews for CT and MRI patients.
Review CT, MRI, and PETCT protocol lists to verify orders and confirm required lab work is completed within required timeframes.
Follow radiation safety procedures.
At Level III, train new Imaging Assistants and serve as Charge Imaging Assistant when the Leader is not in the facility.
Work scheduled weekend shifts, assigned rotational holidays, and assist with vacation coverage as needed.