Imaging Services Assistant II - Full Time 80 Hours/Pay Period (Breast Imaging Services (BMH))

Bronson Healthcare Group•Kalamazoo, MI

3d•Onsite

About The Position

The Imaging Services Assistant II provides support for the operation of the Radiology department, maintaining patient and record flow and supporting department processes under general supervision and established procedures. The role provides customer service to patients and employees and requires direct-care competencies specific to the population served. The position is based at Bronson Medical Office Pavilion in Kalamazoo and is assigned to Breast Imaging Services. Level II responsibilities include monitoring multiple radiology modalities, applications, and hardware; coordinating with clinical staff and providers; obtaining and analyzing outside medical records; tracking and communicating critical results within strict time guidelines; and helping ensure imaging workflows, orders, protocols, and documentation are accurate. The assistant also supports patient scheduling and navigation, interpreters and language access, record transfers and imports, system audits, and timely handling of urgent and emergency exams. The role requires scheduled weekend shifts as required by the department, rotational holiday coverage, and willingness to help cover vacation shifts. Work may involve very high levels of mental and visual fatigue, including extensive computer work, close tolerances, and sustained hand-eye coordination.

Requirements

High school diploma or GED.
Six months of related customer service work experience.
BLS certification within the first 90 days of employment, maintained every quarter thereafter.
General knowledge of medical terminology.
Ability to work independently with minimal supervision and collaboratively in a team environment.
Strong technical aptitude and experience with diverse software; working knowledge of Microsoft applications.
Excellent telephone, interpersonal, written, and verbal communication skills.
Strong attention to detail, organizational skills, and multitasking ability.
Ability to balance competing priorities, meet deadlines, and use logical reasoning to resolve challenges.
Ability to work scheduled weekend shifts as required by the department, assigned rotational holidays, and shifts covering vacations.

Responsibilities

Monitor multiple modalities in the Radiology environment, including applications and hardware, according to daily workflows.
Communicate with clinical staff to obtain accurate information and orders for timely radiology care.
Gather and analyze outside medical records to support clinical decisions.
Accurately record, track, and communicate critical results to the care team within strict time guidelines.
Communicate appointment instructions and reminders to patients, and deliver compassionate, confidential service.
Detect and resolve common imaging workflow issues and ensure adherence to imaging protocols.
Facilitate scheduling and language access for patients who require interpretation.
Coordinate timely patient record transfers in compliance with HIPAA and import records, documents, disks, and images into Epic and PACS.
Audit PACS for outstanding un-resulted exams and monitor system-wide emergency exams so they are read and reported promptly.
Prepare system-wide CT and MRI protocoling documentation and additional MRI safety documentation.
Urgently obtain records for critical incoming patients in coordination with Bronson First.
Work with providers to ensure required information is available for accurate, timely reports.
Replenish work-area stock and conduct routine upkeep of result and disk printers.
Deliver mail throughout radiology departments and help patients, families, and visitors navigate campus safely and efficiently.
Maintain knowledge of unit locations, procedures, and current Bronson and department policies.
Handle and appropriately route incoming Radiology calls.
Conduct CT and MRI patient screening interviews and review CT, MRI, and PETCT protocol lists to verify orders.
Verify that patients have completed required laboratory work within the required timeframes.
Follow radiation safety procedures.
Prepare results for providers and patients for mailing; review incoming faxes and correctly route orders, reports, and documentation, and complete record requests.