Imaging Services Assistant II - Full Time 80 Hours/Pay Period (Breast Imaging Services (BMH))

Bronson Healthcare•Kalamazoo, MI

1d•Onsite

About The Position

The Imaging Services Assistant provides operational support to the Radiology department, maintaining record flow, patient flow, and department processes according to established procedures and under general supervision. The role provides customer service to patients and employees and requires direct-care competencies appropriate to the population served. This position is in Breast Imaging Services at Bronson Medical Health and is full-time, with a first shift schedule of 40 hours per week. The work may involve very high mental and visual fatigue, including extended computer work, close tolerances, and sustained hand-eye coordination. Level II Imaging Assistants perform the Level I responsibilities as well as additional imaging workflow, records, scheduling, and coordination duties. They monitor multiple radiology modalities, support accurate and timely care through communication with clinical staff and providers, manage imaging records and results, and help ensure adherence to protocols, safety procedures, and applicable confidentiality requirements.

Requirements

High school diploma or GED.
At least 6 months of related customer service work experience.
BLS certification within the first 90 days of employment, maintained every quarter thereafter.
General knowledge of medical terminology.
Ability to work independently with minimal supervision and collaboratively in a team environment.
Strong technical aptitude and experience with diverse software; working knowledge of Microsoft applications.
Excellent telephone, interpersonal, written, and verbal communication skills.
Strong attention to detail, organizational skills, and multitasking ability.
Ability to balance competing priorities and meet deadlines.
Ability to apply logical reasoning to resolve challenges and achieve desired outcomes.
Availability to work scheduled weekend shifts and assigned holidays on a rotational schedule, and willingness to help cover vacation shifts.

Responsibilities

Carry out all Imaging Assistant I responsibilities, including communicating appointment instructions and reminders, replenishing supplies, delivering mail, assisting visitors with campus navigation, handling and routing calls, preparing results for mailing, and reviewing and routing incoming faxes and record requests.
Monitor multiple modalities in the Radiology environment, including applications and hardware, according to daily workflows.
Communicate with clinical staff to obtain correct information and orders and support timely care.
Gather and analyze outside medical records to support clinical decisions.
Accurately record, track, and communicate critical results to the care team within required timeframes.
Provide compassionate care while maintaining professional standards and confidentiality.
Identify and resolve common issues in imaging workflows and ensure adherence to imaging protocols for diagnostic tests.
Facilitate scheduling to provide interpretation services for patients who need them.
Coordinate timely transfer of patient records in compliance with HIPAA requirements.
Import patient records, including disks, documents, and images, into Epic and PACS.
Audit PACS for outstanding un-resulted exams and monitor system-wide ER Read and Call and Hold exams to ensure timely reading and reporting.
Prepare system-wide CT and MRI protocoling documentation and additional MRI safety documentation.
Obtain records urgently for critical incoming patients in coordination with Bronson First.
Work with providers to ensure necessary information is available for accurate and timely reports.
Perform routine upkeep of result printers and disk printers.
Conduct screening interviews for CT and MRI patients.
Review CT, MRI, and PETCT protocol lists to verify orders are correct.
Verify that patients have completed required lab work within the necessary timeframes before exams.
Follow radiation safety procedures.
Work scheduled weekend shifts, assigned rotational holidays, and help cover shifts for vacations as required.