PSR, Imaging Scheduler (Per Diem)

Summit Health CityMD•Berkeley Heights, NJ

5d•Onsite

About The Position

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians . When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Requirements

Proficient knowledge and understanding of insurance.
Compliance with all organization and department policies, procedures and standards.
High School Graduate or GED required.
0-1 years experience required.
One (1) year of previous Receptionist/Scheduling experience preferred.
Ability to communicate in English, both orally and in writing.
High level of verbal/written communication skills.
Ability to communicate in English, both orally and in writing required.
Ability to prioritize and comprehend instructions and projects.
Ability to comprehend and carryout written and verbal instructions required.
Ability to make complex and time pressured decisions with high degree of accuracy required.
Strong multi - tasking, organizing & priority setting skills required.
Strong customer service, interpersonal and organizational skills required.
Good word processing skills required.

Nice To Haves

Diploma from a vocational or technical program preferred.
2-4 years experience preferred.
Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
Ability to type 25 words per minute preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets patients, customers and family in person and by phone in a courteous and timely manner.
Ensures patient arrival according to schedule and updates patient arrival time when necessary.
Collection of patient co-pays and outstanding balances.
Offers and assists patients with questionnaires dependent on procedure. (CT, Mammo, MRI, Dexa.)
Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.
Schedules and reschedules all radiology exams as requested and in accordance to department protocol, advising patients of pre-exam prep, if needed
Observes strict confidentiality in all phases of operations according to HIPAA guidelines.
Maintains reception work area without food in the public's view.
Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris
Stock reception area with needed supplies.
Maintains a consistent level of productivity.
Organizes tasks in an efficient manner.
Completes proper documentation for film / CD dispensing.
Communicates proactively with provider offices, technologists, and leadership.
Prints Medicare ABN, or other waivers, as necessary.
Ability to be flexible with lunches and break periods.